UAEN Services Fulfillment Specialist (Logistics) | Retail | IKEA Regional Office Jebel Ali

Overview Of The Role

What You Will Do

• Ensure that capacity for both store and online orders are maintained with the correct system set up by defining and maintaining short and mid-term service and capacity parameters based on available forecasts.
• Prepare Service Providers set up in the system and ensure all services are linked to the correct template.
• Contribute to the short-term and mid-term development of existing service partners through trainings in processes and systems.
• Prepare appropriate plans and schedules to meet delivery and assembly needs.
• Secure accurate reporting of service costs through efficient reconciliation of invoicing of contract costs and connected analysis.
• Maintain KPI reports and prepare action plans for areas of concern.
• Prepare daily delivery and assembly schedules for stores and online orders using the last mile platform.
• Ensure all delivery and assembly jobs are routed with accurate data recording.
• Ensure efficient allocation of fleet resources to meet productivity and lead time criteria.
• Monitor contingency plans to meet delivery and assembly needs in field with service providers.
• Ensure adherence to system procedures as per policy/SOPs.
• Monitor feedback from service providers and implement action plans accordingly.
• Increase productivity of service providers by efficient resource allocation.
• Utilize and monitor transport management system to reduce repetitive work.
• Contribute to the department's action plan and take ownership for its delivery.
• Ensure availability to help and support colleagues when needed.
• Actively work with other store functions to continuously improve the shopping experience to drive long-term profitability.
• Value and respect other colleagues' ways of working.
• Share knowledge and encourage colleagues to do the same.
• Demonstrate a desire to learn and improve skills for the benefit of the IKEA brand and personal growth.
• Follow department guidelines to ensure the Routing department operates at optimal efficiency.
• Understand the impact of actions on the financial results and balance these with customer needs.
• Seek effective ways of working to reduce costs.
• Follow all guidelines and SOPs set by the health and safety department to ensure a safe working environment.
• Report any risks, hazards, and unusual activities to the senior or manager immediately.
• Follow department business plans and action plans as agreed by the department management team.

Required Skills To Be Successful

• Proficiency in Excel and other computer literacies.
• Strong analytical and problem-solving skills.
• Effective communication abilities across various stakeholders.
• Understanding of retail operations and customer fulfillment processes.

What Qualifies You For The Role

• High School diploma required, with a preference for bilingual Arabic/English proficiency.
• Previous experience in a similar role, ideally with a retail background, is desired.
• Proficiency in Microsoft Excel and general computer literacy are essential.
• Demonstrated thinking and analytical skills along with effective communication capabilities.
• Skills in interpersonal interactions, time management, and problem-solving are crucial.
• Confidence in decision-making and execution of tasks to uphold IKEA’s brand reputation.