UAEN National Service Advisor | Al-Futtaim Automotive | Auto Centers

Overview Of The Role

What You Will Do

• Ensure courteous and professional handling of customers during visits to the Bodyshop.
• Prepare estimates to ensure customer retention and profitability.
• Execute assigned jobs according to established work standards, specifications, and required time.
• Maintain the discipline of the service establishment, ensuring a safe and clean reception area.
• Keep up with new technology, work procedures, time standards, and relevant technical know-how.
• Meet and greet customers as per ALAC Standards, advising on necessary repairs and maintenance.
• Provide cost estimates and explain terms and conditions of repairs to customers.
• Prepare work orders and assign technicians to perform vehicle body repairs.
• Maintain electronic and/or paper records of completed service work.
• Inspect work completed by technicians before delivering the vehicle to the customer.
• Explain work completed, suggest future maintenance, and provide billing statements to customers.
• Perform other tasks as assigned by immediate superior or manager.
• Contribute to team effort by accomplishing related results as needed.
• Comply with the ALAC Quality Management System and participate in organizational improvement activities.
• Ensure all work is carried out safely, not endangering self or others, and complies with company health and safety standards.

Required Skills To Be Successful

• Strong communication and analytical skills.
• Proficiency in reading, writing, and speaking English fluently.
• Knowledge of body parts and mechanical components related to repair.
• Understanding of service standards and adherence to safety regulations.

What Qualifies You For The Role

• Diploma or High School.
• 3 of experience in Customer Service Role
• Fluent in English with strong communication and analytical skills.
• Knowledge of body parts, general mechanical components, and car repair will be an advantage