UAE National. Call Center Agent (Part‑Time) Remote Working, HealthHub, Dubai

This opportunity is open exclusively to UAE Nationals as part of our commitment to Emiratisation and developing local talent in customer service and healthcare operations.

As a Call Center Agent, you will be the first point of contact for our patients, playing a key role in delivering professional, accurate, and empathetic support across multiple communication channels.

Part‑time position – 20 hours per week.

Initial on‑site training based at Dubai Festival City.

Remote working options available after successful completion of training and onboarding.

Rostered shifts aligned with call center operating hours.

Support patients by providing clear, accurate, and timely information.

Enable smooth patient journeys through effective appointment booking and inquiry handling.

Represent HealthHub Clinics with professionalism and care at every interaction.

Contribute to patient satisfaction, lead conversion, and service efficiency.

Handle inbound and outbound calls professionally and efficiently.

Provide high‑quality customer service to patients and internal stakeholders.

Schedule, reschedule, and cancel patient appointments using automated systems.

Respond to patient inquiries across multiple channels, including phone, live chat, WhatsApp, email, and social media.

Provide accurate information about clinic services, doctors, and operating hours.

Verify insurance eligibility using insurance portals and follow regulatory protocols.

Escalate urgent or complex cases appropriately and coordinate with relevant teams.

Maintain confidentiality and adhere to data protection and patient privacy standards.

Contribute to lead conversion and appointment booking targets.

Participate in training, quality improvement initiatives, and team activities.

Maintain punctuality, schedule adherence, and care of call center equipment.

Be the voice of a leading healthcare brand in the UAE.

Gain valuable customer service and healthcare exposure in a professional environment.

Benefit from flexible part‑time work with remote working options after training.

Work in a supportive team with structured processes and development opportunities.

Opportunity to grow and progress within Al‑Futtaim Health and the wider Group.

Emirati national with a valid family book (mandatory).

Some prior experience in customer service, call center, or patient support roles.

Strong communication skills in Arabic and English.

Comfortable handling phone‑based and digital customer interactions.

Good computer skills and ability to work with multiple systems.

Ability to multitask, manage call volumes, and remain professional under pressure.

Customer‑focused, patient, and solutions‑oriented.

Based in Dubai and able to attend initial on‑site training at Dubai Festival City.