Transformation & BPM Manager
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Key skills for this role
About the Role
Coface is looking for a Transformation & Business Process Manager based in Dubai. You will build and manage transformation programs, drive process efficiency, and coordinate project portfolios.
Key Skills for This Role
Responsibilities
- Build up and manage transformation programs according to the company's strategy
- Build up and manage process efficiency with the fronters to reach better quality of service
- Set up local governance for Projects portfolio management
- Coordinate requirements collection and change management for tools enhancements/corrections requests
- Animate local committees to gather needs & development requests
- Plan & follow up the activities, motivate and inspire team to successfully complete tasks
- Build strong relationships, achieve buy in of key stakeholders and influence others
- Risk management: coordinate the issues to be solved and decisions to be taken
- Ensure key deliverables are met, the projects finish on time and budget
- Apply continuous improvement in project methodology
Requirements
- Minimum 5 years of experience in project management or process management
- Knowledge of project & change management processes and tools (Waterfall, Agile Project Management tools)
- Ability to anticipate risks and manage mitigation with key stakeholders
- Excellent level of English required
- Previous experience in LEAN / Processes mapping and improvement
- Easiness with data analysis and KPIs definition and monitoring
- Bachelor’s degree in Business Administration or similar
- Knowledge of Coface business is a plus
Full Job Posting
Job Description
- Key Responsibilities: Build up and manage transformation programs, according to the company's strategy.
- Build up and manage process efficiency with the fronters, to reach better quality of service.
- Set up local governance for Projects portfolio management.
- Coordinate requirements collection and change management for tools enhancements/corrections requests.
- Animate local committees to gather needs & development requests.
- Plan & follow up the activities, motivate and inspire team to successfully complete tasks.
- Build strong relationships, achieve buy in of key stakeholders and influence others.
- Risk management: coordinate the issues to be solved and decisions to be taken.
- Ensure key deliverables are met, the projects finishes on time and budget.
- Apply continuous improvement in project methodology.
- Report at different levels (tactical/operational/board of directors) with timely and effective communication on opportunities, wins, financial impacts, KPIs, and concerns.
- Manage successful handoffs to business owners and project closing.
Missions
- In the framework of Operations department, we are looking for a Transformation & Business Process Manager.
- You will be responsible for projects and change management.
- You will also support process mapping, gap analysis and actions plan to improve quality, efficiency and customers / partners satisfaction.
- The main contact points will be with Business all functions, IT, Marketing, control functions.
- Key the participation in international working group and steering committees.
- This position will be based in Dubai and will report directly to local Country Manager and functionally to MAR Chief Operations Officer.
Experiences
- Knowledge of Coface business.
- Minimum 5 years of experience in project management or process management.
- Knowledge of Coface products and processes is a plus.
- Technical skills: Knowledge of project & change management processes and tools (Waterfall, Agile Project Management tools).
- Ability to anticipate risks, and manage mitigation with key stakeholders.
- Excellent level of English required.
- Previous experience in LEAN / Processes mapping and improvement.
- Easiness with data analysis and KPIs definition and monitoring.
- Soft skills: Process/IT Curiosity & ability to find out of the box solutions.
- Strong leadership capacity, ability to drive and positively influence the motivation and development of project teams.
- Authenticity, collaboration and open communication.
- Ability to facilitate project meetings, negotiate with business or technical players.
Qualifications
- Bachelor’s degree in Business Administration or similar.
Additional Information
- A culture focused on teamwork, continuous learning, and professional development.
- Competitive base salary + performance based bonus.
- Comprehensive benefits package, including health insurance.
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