Transformation & BPM Manager
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Key skills for this role
About the Role
We are looking for a Transformation & Business Process Manager to lead transformation programs and process efficiency initiatives within the Operations department. The role involves project management, change management, process mapping, and stakeholder coordination to improve quality and customer satisfaction.
Key Skills for This Role
Responsibilities
- Build up and manage transformation programs according to the company's strategy
- Build up and manage process efficiency with fronters to reach better quality of service
- Set up local governance for Projects portfolio management
- Coordinate requirements collection and change management for tools enhancements/corrections requests
- Animate local committees to gather needs & development requests
- Plan & follow up activities, motivate and inspire team to complete tasks
- Build strong relationships, achieve buy in of key stakeholders and influence others
- Risk management: coordinate issues to be solved and decisions to be taken
- Ensure key deliverables are met, projects finish on time and budget
- Apply continuous improvement in project methodology
- Report at different levels with timely and effective communication on opportunities, wins, financial impacts, KPIs, and concerns
- Manage successful handoffs to business owners and project closing
Requirements
- Experience in building and managing transformation programs
- Experience in process efficiency and quality improvement
- Strong project management skills
- Ability to manage stakeholder relationships and influence others
- Experience in risk management and issue resolution
Full Job Posting
Key Responsibilities
- Build up and manage transformation programs, according to the company's strategy.
- Build up and manage process efficiency with the fronters, to reach better quality of service.
- Set up local governance for Projects portfolio management.
- Coordinate requirements collection and change management for tools enhancements/corrections requests.
- Animate local committees to gather needs & development requests.
- Plan & follow up the activities, motivate and inspire team to successfully complete tasks.
- Build strong relationships, achieve buy in of key stakeholders and influence others.
- Risk management: coordinate the issues to be solved and decisions to be taken.
- Ensure key deliverables are met, the projects finishes on time and budget.
- Apply continuous improvement in project methodology.
- Report at different levels (tactical/operational/board of directors) with timely and effective communication on opportunities, wins, financial impacts, KPIs, and concerns.
- Manage successful handoffs to business owners and project closing.
Missions
- In the framework of Operations department, we are looking for a Transformation & Business Process Manager.
- In this role, you will be responsible for projects and change management.
- You will also support process mapping, gap analysis and actions plan to improve quality, efficiency and customers / partners satisfaction.
- The main contact points will be with Business all functions, IT, Marketing, control functions.
- Key the participation in international working group and steering committees.
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