Transformation & BPM Manager
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Key skills for this role
About the Role
Coface is seeking a Transformation & Business Process Manager based in Dubai to lead transformation programs and process efficiency initiatives. The role requires 5+ years of project or process management experience, knowledge of change management tools, and strong leadership skills.
Key Skills for This Role
Responsibilities
- Build up and manage transformation programs according to the company's strategy
- Build up and manage process efficiency with the fronters to reach better quality of service
- Set up local governance for Projects portfolio management
- Coordinate requirements collection and change management for tools enhancements/corrections requests
- Animate local committees to gather needs & development requests
- Plan & follow up the activities, motivate and inspire team to successfully complete tasks
- Build strong relationships, achieve buy in of key stakeholders and influence others
- Risk management: coordinate issues and decisions
- Ensure key deliverables are met, projects finish on time and budget
- Apply continuous improvement in project methodology
- Report at different levels with timely and effective communication
- Manage successful handoffs to business owners and project closing
Requirements
- Minimum 5 years of experience in project management or process management
- Knowledge of project & change management processes and tools (Waterfall, Agile Project Management tools)
- Ability to anticipate risks and manage mitigation with key stakeholders
- Excellent level of English required
- Previous experience in LEAN / Processes mapping and improvement
- Easiness with data analysis and KPIs definition and monitoring
- Bachelor's degree in Business Administration or similar
- Knowledge of Coface business
- Knowledge of Coface products and processes is a plus
Full Job Posting
Job Description
- Key Responsibilities Build up and manage transformation programs, according to the company's strategy ; Build up and manage process efficiency with the fronters, to reach better quality of service. Set up local governance for Projects portfolio management; Coordinate requirements collection
Missions
- In the framework of Operations department, we are looking for a Transformation & Business Process Manager. In this role, you will be responsible for projects and change management. You will also support process mapping, gap analysis and actions plan to improve quality, efficiency and customers / par
Job Experience
- Knowledge of Coface business
- Minimum 5 years of experience in project management or process management
- Knowledge of Coface products and processes is a plus
Competencies Technical skills
- Knowledge of project & change management processes and tools (Waterfall, Agile Project Management tools)
- Ability to anticipate risks, and manage mitigation with key stakeholders
- Excellent level of English required
- Previous experience in LEAN / Processes mapping and improvement
- Easiness with data analysis and KPIs definition and monitoring
Competencies Soft skills
- Process/IT Curiosity & ability to find out of the box solutions
- Strong leadership capacity, ability to drive and positively influence the motivation and development of project teams, capacity to take responsibility, management of virtual teams
- Authenticity, collaboration and open communication
- Ability to facilitate project meetings, negotiate with business or technical players, know how to get things done through formal channels and informal networks, effectively communicate with all levels of the organization.
- Ability to adapt to frequent changes and contingencies, management of time pressure priorities
- Ability to set clear values, priorities and standards, strong orientation to results, eager for achievement
- Excellent abilities to communicate at all levels of the organization
Qualifications
- Bachelor's degree in Business Administration or similar
Additional Information
- A culture focused on teamwork, continuous learning, and professional development
- Competitive base salary + performance based bonus
- Comprehensive benefits package, including health insurance
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