Ticketing Officer - Emirati Hire
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Key skills for this role
About the Role
A confidential employer in Abu Dhabi is hiring a Ticketing Officer to support ticketing operations, including POS, CRM, and booking systems. The role involves monitoring system performance, ensuring financial controls, maintaining accurate records, and providing onsite support during events.
Key Skills for This Role
Responsibilities
- Support day to day ticketing operations across POS, CRM, and booking systems
- Monitor system performance and coordinate with vendors to resolve technical issues
- Assist in developing and maintaining standardized ticketing processes and workflows
- Support daily cash opening and closing procedures in line with financial controls
- Maintain accurate ticketing records and support daily reporting and reconciliation
- Act as first point of contact for ticketing related issues and provide initial resolution
- Provide onsite operational support during museum operating hours and events
Requirements
- Proven experience in ticketing operations, POS systems, or customer service environments
- Strong experience in cash handling and financial control procedures
- Working knowledge of CRM and ticketing systems
- High attention to detail with a strong focus on accuracy and compliance
- Ability to work flexible shifts and perform effectively under operational pressure
Full Job Posting
Role Purpose
- The Ticketing Officer supports the efficient delivery of ticketing operations by ensuring seamless system functionality, adherence to standard procedures, and compliance with financial and operational controls.
Key Responsibilities
- Support day to day ticketing operations across POS, CRM, and booking systems.
- Monitor system performance and coordinate with vendors to resolve technical issues and ensure business continuity.
- Assist in developing and maintaining standardized ticketing processes, workflows, and approval mechanisms.
- Ensure compliance with operational policies, governance frameworks, and internal controls.
- Support daily cash opening and closing procedures in line with established financial controls.
- Assist frontline ticketing staff during peak periods to ensure smooth customer transactions.
- Maintain accurate ticketing records, ensuring consistency in ticketing products and system data.
- Support daily reporting, reconciliation processes, and data validation activities.
- Act as the first point of contact for ticketing related issues, providing initial resolution and timely escalation where required.
- Collaborate with internal stakeholders to address operational challenges and improve service delivery.
- Provide onsite operational support during museum operating hours, including shift based coverage.
- Support ticketing requirements during events, activations, and high visitor volume periods.
Profile Requirements
- Proven experience in ticketing operations, POS systems, or customer service environments
- Strong experience in cash handling and financial control procedures
- Working knowledge of CRM and ticketing systems
- High attention to detail with a strong focus on accuracy and compliance
- Ability to work flexible shifts and perform effectively under operational pressure
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