Ticketing Manager
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Key skills for this role
About the Role
A museum in Abu Dhabi seeks a Ticketing Unit Head to lead daily ticketing and cash control operations. Responsibilities include developing SOPs, managing revenue reconciliation, and ensuring operational excellence.
Key Skills for This Role
Responsibilities
- Lead and manage daily ticketing and cash control operations within the museum
- Develop unit medium and long term ticketing goals, methods, policies and SOPs
- Review progress and status analytical reports on department activities including daily cash reconciliation and attendance reports
- Review creation and implementation of new ticketing products, events and pricing
- Ensure appropriate training sessions with ticketing agents for all point of sales
- Ensure team and third party providers adhere to SOPs
- Identify system requirements and issues to ensure efficient ticketing processes
- Supervise management of cash flow and revenue reconciliation through daily reporting
- Ensure operational excellence in achieving KPIs and financial targets
- Act as brand ambassador and consider customer perspective in all projects
- Create learning opportunities and drive employee engagement and growth
Requirements
- Experience in ticketing management and cash control
- Ability to develop and implement SOPs
- Strong analytical and reporting skills
- Experience with point of sale systems
- Leadership and team management skills
- Customer focused mindset
Full Job Posting
Role Overview
- The Ticketing Unit Head leads and manages the smooth daily operations relating to ticketing and cash control activities within the museum.
Key Responsibilities
- Develops unit medium and long terms ticketing goals, methods, policies and standard operating procedures (SOPs) and creates plans as and when needed.
- Reviews units progress and status analytical reports on department activities (including daily cash reconciliation and attendance reports) and advises and makes recommendations for further actions to staff and Sales Manager.
- Reviews creation and implementation of new ticketing products, events and pricing by coordinating with the required departments to ensure correct promotions are made available to visitors.
- Ensures appropriate training sessions with ticketing agents for all point of sales (POS).
- Ensures that members of the team and third party providers adhere to SOPs.
- Identifies the system requirements and issues to ensure ticketing processes are performed efficiently and costed effectively, in coordination with IT Department and software developers.
- Supervises the management of cash flow and revenue reconciliation through daily reporting and maintain financial files.
- Ensures operational excellence in achieving KPI’s, working towards establishing a sustainable financial and operational model by achieving any set financial targets and driving internal process improvement and efficiency.
- As a brand ambassador the role holder will consider the customer prospective in all projects working to understand and manage all stakeholders.
- As a leader the role holder will create learning opportunities by collaboration, transfer of knowledge, or developing employees in the respective area, that drive employee engagement and growth across the museum.
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