Ticketing Agent
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Key skills for this role
About the Role
Unity Star Import and Export FZE LLC seeks a highly organized Ticketing Agent to process air and ocean freight bookings, issue documentation, and coordinate with carriers and customs brokers.
Key Skills for This Role
Responsibilities
- Process and validate air and ocean freight booking requests, ensuring accurate documentation and compliance with carrier and customs regulations.
- Issue and manage e tickets, manifests, and shipping instructions for domestic and international freight movements.
- Coordinate with airlines, shipping lines, customs brokers, and internal logistics teams to confirm space, rates, and transit timelines.
- Maintain real time updates in TMS and respond to client inquiries regarding shipment status.
- Resolve booking discrepancies, reschedule cargo, and escalate issues to supervisors with detailed action reports.
- Ensure all ticketing records comply with IATA, ICAO, and local UAE port authority guidelines.
Requirements
- IATA certification (or actively pursuing)
- Experience with freight booking systems (e.g., CargoWise, Magenta, or similar TMS)
- Proficiency in Microsoft Excel (vlookup, pivot tables, data entry)
- Strong familiarity with air/sea freight documentation (AWB, BL, CN22, etc.)
- Fluency in English (written and verbal)
- Ability to interpret ICAO/IATA codes and global port/route mapping
- Basic Arabic language skills (for regional communication)
- Experience with UAE Port Authority or customs documentation systems
- Knowledge of Incoterms 2020 and freight forwarding operations
Full Job Posting
About The Opportunity
- A dynamic logistics and freight forwarding firm operating across the UAE, specializing in end to end import/export operations, customs coordination, and global cargo management.
- Seeking a highly organized, customer focused Ticketing Agent to support growing air and sea freight bookings.
Role & Responsibilities
- Process and validate air and ocean freight booking requests, ensuring accurate documentation and compliance with carrier and customs regulations.
- Issue and manage e tickets, manifests, and shipping instructions for domestic and international freight movements.
- Coordinate with airlines, shipping lines, customs brokers, and internal logistics teams to confirm space, rates, and transit timelines.
- Maintain real time updates in our TMS and respond to client inquiries regarding shipment status.
- Resolve booking discrepancies, reschedule cargo, and escalate issues to supervisors with detailed action reports.
- Ensure all ticketing records comply with IATA, ICAO, and local UAE port authority guidelines.
Skills & Qualifications
- Must Have: IATA certification (or actively pursuing)
- Must Have: Experience with freight booking systems (e.g., CargoWise, Magenta, or similar TMS)
- Must Have: Proficiency in Microsoft Excel (vlookup, pivot tables, data entry)
- Must Have: Strong familiarity with air/sea freight documentation (AWB, BL, CN22, etc.)
- Must Have: Fluency in English (written and verbal)
- Must Have: Ability to interpret ICAO/IATA codes and global port/route mapping
- Preferred: Basic Arabic language skills (for regional communication)
- Preferred: Experience with UAE Port Authority or customs documentation systems
- Preferred: Knowledge of Incoterms 2020 and freight forwarding operations
Benefits & Culture Highlights
- Fast paced, performance driven environment with direct exposure to global logistics networks.
- Opportunities for cross functional exposure across customs, operations, and client services.
- Growth path to Freight Coordination or Operations Supervisor roles within 12–18 months.
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