Guest Relations Officer
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Key skills for this role
About the Role
Unity Star Import and Export FZE LLC seeks a Guest Relations Officer in Dubai to deliver luxury hospitality experiences. The role involves managing guest interactions, anticipating needs, resolving concerns, and coordinating with teams.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for guests across all touchpoints — from check in to departure — ensuring a warm, personalized, and efficient experience.
- Anticipate guest needs by proactively offering solutions, upgrades, or recommendations tailored to preferences and cultural expectations.
- Resolve guest concerns swiftly and diplomatically, escalating when necessary while maintaining brand integrity and service excellence.
- Coordinate with housekeeping, front desk, concierge, F&B, and management to ensure operational alignment and seamless service delivery.
- Maintain accurate logs of guest interactions, feedback, and special requests using CRM or property management systems.
- Represent the brand with poise and professionalism during high profile visits, events, or emergencies — embodying UAE hospitality standards.
Requirements
- Fluent English (written & spoken)
- Experience with Opera PMS or similar property management systems
- Proven track record in hospitality guest services (hotels, resorts, or luxury venues)
- Exceptional interpersonal and conflict resolution skills
- Strong cultural sensitivity and adaptability to diverse guest profiles
- Ability to multitask under pressure with high attention to detail
Full Job Posting
About The Opportunity
- Operating at the intersection of luxury hospitality and high touch client services in the United Arab Emirates, we deliver world class guest experiences for premium clientele across hospitality, corporate, and VIP engagement sectors.
Role & Responsibilities
- Act as the primary point of contact for guests across all touchpoints — from check in to departure — ensuring a warm, personalized, and efficient experience.
- Anticipate guest needs by proactively offering solutions, upgrades, or recommendations tailored to preferences and cultural expectations.
- Resolve guest concerns swiftly and diplomatically, escalating when necessary while maintaining brand integrity and service excellence.
- Coordinate with housekeeping, front desk, concierge, F&B, and management to ensure operational alignment and seamless service delivery.
- Maintain accurate logs of guest interactions, feedback, and special requests using CRM or property management systems.
- Represent the brand with poise and professionalism during high profile visits, events, or emergencies — embodying UAE hospitality standards.
Skills & Qualifications
- Fluent English (written & spoken) — mandatory for global guest communication.
- Experience with Opera PMS or similar property management systems.
- Proven track record in hospitality guest services (hotels, resorts, or luxury venues).
- Exceptional interpersonal and conflict resolution skills.
- Strong cultural sensitivity and adaptability to diverse guest profiles.
- Ability to multitask under pressure with high attention to detail.
- Arabic language proficiency — highly valued for local guest engagement.
- Familiarity with VIP protocol or concierge level service delivery.
- Previous exposure to UAE hospitality standards or five star properties.
Benefits & Culture Highlights
- Competitive salary + allowances aligned with UAE market benchmarks.
- Opportunity to work with high net worth individuals and global travelers.
- Growth path into senior guest experience, VIP services, or operations leadership.
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