Teller
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Key skills for this role
About the Role
First Abu Dhabi Bank is looking for a Teller to perform cash counter transactions accurately and securely, provide excellent customer service, and support branch service KPIs. Candidates need a high school diploma and at least 2 years of banking experience in teller or cashier roles.
Key Skills for This Role
Responsibilities
- Process cash withdrawals and deposits in local and foreign currencies
- Perform end of day reconciliation of teller cash and valuables
- Manage transactions related to manager's cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items
- Ensure correctness of cash requested and received from the vault
- Contribute to achieving branch service KPIs including NPS, Right First Time, and mystery shopping scores
- Promote FAB's digital channels to customers
- Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements
- Report suspicious transactions to supervisor
- Identify customer needs and refer them to appropriate branch staff for product discussions
- Complete all assigned reports and documentation accurately and on time
Requirements
- High school diploma or equivalent
- Minimum 2 years' banking experience in teller or cashier roles
- Strong understanding of cash handling, teller operations, and regulatory requirements
- Flexibility to work in both morning and evening shifts
Full Job Posting
Job Summary / Introduction
- Performs customer facing cash counter transactions accurately, securely, and within agreed turnaround times, in compliance with FAB policies and regulatory requirements. Supports the branch in delivering teller related service KPIs while providing excellent customer service and promoting FAB product
Key Responsibilities
- Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter account transfers, and vault/main safe transactions.
- Perform end of day reconciliation of teller cash and valuables.
- Manage transactions related to manager's cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
- Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
- Maintain 100% accuracy in teller transactions to meet teller specific RFT standards.
- Contribute to achieving branch service KPIs including NPS, Right First Time, Service Request turnaround, complaint resolution timelines, and Mystery Shopping performance.
- Promote FAB's digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding.
- Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
- Report suspicious transactions to the Teller Supervisor or Branch Manager.
- Safeguard customer information and adhere to FAB's Information Security Policy.
- Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
- Complete all assigned reports and documentation accurately and on time.
Requirements / Qualifications
- High school diploma or equivalent.
- Minimum 2 years' banking experience in teller or cashier roles.
- Strong understanding of cash handling, teller operations, and regulatory requirements.
- Should be flexible to work in both Morning and Evening shift based on business requirement.
About Us
- FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities.
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