Teller
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Key skills for this role
About the Role
RAKBANK is hiring a Teller to process cash and cheque transactions, manage till cash, and ensure compliance with operating procedures and central bank guidelines. The role requires accuracy, customer service skills, and the ability to handle routine transactions.
Key Skills for This Role
Responsibilities
- Process cash and cheque transactions, deposits, withdrawals, and RMT transactions.
- Balance cash daily and ensure zero cash shortages and overages.
- Act as joint custodian of till cash with Branch Operations Manager/Operations and Service Manager/Head teller.
- Ensure all teller transactions comply with operating procedures and central bank guidelines.
- Carry out branch administrative tasks with high accuracy.
- Identify and initiate improvements to work processes and customer service.
- Maintain awareness of the branch Business Continuity Plan.
Requirements
- High degree of accuracy in processing transactions
- Ability to balance cash and avoid shortages/overages
- Knowledge of operating procedures and central bank guidelines
- Customer service orientation
- Ability to work in a branch environment
Full Job Posting
Core Accountabilities
- Processing of cash and cheque transactions, deposits and withdrawal, RMT transactions.
- Cash to be balanced and have zero cash shortages and overages to ensure daily functionalities are completed as per agreed timelines.
- Being the joint custodian of till cash with Branch Operations Manager/Operations and Service Manager/Head teller to ensure dual custody requirements are maintained.
- Ensure all teller transactions and other routine processing is done as per laid down operating procedures and central bank guidelines.
- Identify and initiate improvements to work, customer service, quality, work processes and organizational matters.
- Carry out all branch administrative tasks with a high degree of accuracy.
- Ensure proper handover/takeover is adhered to before proceeding on day off/annual leave.
- Conform to the standards/policies of RAKBANK.
- Maintains awareness of the branch Business Continuity Plan and undertake appropriate training.
- Officiate as Branch Operations Representative/ Head Teller as and when required.
- Manage and optimize cash management to ensure operational efficiency while officiating as Head Teller.
- Perform department's tasks as instructed by the Line Manager.
Problem Solving & Complexity
- The role involves resolving routine, well defined issues using established procedures.
Interaction
- Engages in structured, routine interactions with internal departments and external parties to exchange information, clarify facts, coordinate tasks, and resolve recurring issues.
Frameworks, Boundaries, Decision Making Authority
- Functions within the framework and boundaries of the Banks policies as well as the overall organization and governance frameworks.
- Authorized to take decisions as per the approved Delegation Matrix.
Competencies
- Behavioral Competencies: Fostering teamwork, building collaborating relationships conceptual thinking.
- Functional Competencies: Thoroughness, attention to communication, technical expertise and initiative.
Responsibilities (from description)
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons.
- Cross sell products and introduce new ones.
- Resolve customer complaints, guide them and provide relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Track transactions on balance sheets and report any discrepancies.
- Bag, box or gift wrap packages.
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