Telephone Switch Board Operator
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Key skills for this role
About the Role
Provide professional Operator assistance in a 24 hour call center, patient information, transfer to department doctors? offices, and assist with staff and patients with making l.
Key Skills for This Role
Responsibilities
- Provide professional operator assistance in a 24 hour call center
- Answer telephones to direct calls or provide information
- Operate telephone switchboards and systems to advance and complete connections
- Operate paging systems or other systems to notify recipients of incoming calls
- Update directory information and enter data into databases
- Keep records of calls placed and received, and of related toll charges
- Interrupt busy lines if an emergency warrants
- Offer special assistance to persons who are unable to dial or in emergency situations
Requirements
- 1 3 years of experience in a similar role
- Experience operating telephone switchboards and systems
- Ability to handle emergency calls and interrupt busy lines when warranted
- Proficiency in using databases and software for directory updates
Full Job Posting
Job Overview
- Provide professional Operator assistance in a 24 hour call center, patient information, transfer to department doctors' offices, and assist with staff and patients with making long distance calls.
Responsibilities
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Search files, databases or reference materials to obtain needed information.
- Answer telephones to direct calls or provide information.
- Operate telephone switchboards and systems to advance and complete connections, including local, long distance, pay telephone, mobile, person to person, and emergency calls.
- Interrupt busy lines if an emergency warrants.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Update directory information.
- Enter information into databases or software programs.
- Keep records of calls placed and received, and of related toll charges.
- Implement appropriate policies and procedures to achieve the Hospital's goals and objectives.
- Perform any other tasks within his/her competence as directed by the Call Center Manager.
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