Call Center Supervisor
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Key skills for this role
About the Role
Dallah Health seeks a Call Center Supervisor to oversee call center performance, supervise coordinators, and ensure professional service. The role involves monitoring calls, preparing reports, coordinating shifts, and implementing policies to achieve departmental goals.
Key Skills for This Role
Responsibilities
- Supervise Call Center Coordinator performance and ensure fair call distribution
- Prepare periodic reports for the direct manager
- Coordinate work shift schedules for Call Center Coordinators
- Implement policies and procedures to achieve hospital goals
Requirements
- Experience in call center supervision or coordination
- Knowledge of call center operations and performance metrics
- Strong communication and motivational skills
Full Job Posting
Role Overview
- Responsible for ensuring a professional Call Center performance to achieve departmental goals and objectives.
Responsibilities
- Supervise Call Center Coordinator performance and monitor calls are distributed fairly and evenly.
- Prepare periodic reports and submit to the direct manager.
- Motivate and encourage Call Center Coordinators through positive communication and feedback.
- Perform periodic updating of doctors information related to the department and notify staff.
- Coordinate work shifts schedule for Call Center Coordinators.
- Implement appropriate policies and procedures to achieve the Hospital's goals and objectives in pursuit of Standards of Care, Quality/Performance Improvement.
- Perform any other tasks within competence as directed by the Call Center Manager.
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