Telephone Operator
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Key skills for this role
About the Role
Provide exceptional and personalized telephone service, ensuring every interaction reflects the elegance and warmth of Raffles Doha. Handle all incoming and outgoing calls effic.
Key Skills for This Role
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Overview
Provide exceptional and personalized telephone service, ensuring every interaction reflects the elegance and warmth of Raffles Doha.
Handle all incoming and outgoing calls efficiently, courteously, and in accordance with luxury hospitality standards.
Serve as the communication hub of the hotel by accurately directing calls and coordinating guest requests across departments.
Manage wake-up calls, guest messages, voicemail, and emergency communication procedures with accuracy and confidentiality.
Anticipate guest needs and deliver prompt assistance and follow-up to ensure a seamless guest experience.
Maintain comprehensive knowledge of hotel facilities, services, promotions, dining venues, and local attractions.
Support VIP guests and special requests with discretion, professionalism, and attention to detail.
Coordinate effectively with Front Office, Concierge, Housekeeping, Engineering, and other departments to ensure timely service delivery.
Operate telecommunications systems efficiently and maintain accurate records and communication logs.
Uphold the highest standards of grooming, communication etiquette, and professionalism in line with the Raffles brand culture.
Respond calmly and professionally during high-pressure situations while adhering to hotel safety and emergency procedures.
Contribute to a collaborative team environment focused on delivering memorable luxury experiences.
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