Telephone Operator
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Key skills for this role
Role Overview
Gevora Hotel is seeking a professional, friendly, and service-oriented Telephone Operator.
The role handles calls and guest inquiries while supporting communication between guests, hotel departments, and external callers.
Key Skills for This Role
Full Job Posting
Role Overview
Gevora Hotel is seeking a professional, friendly, and service-oriented Telephone Operator.
The role handles calls and guest inquiries while supporting communication between guests, hotel departments, and external callers.
Key Responsibilities
- Answer incoming calls promptly and courteously and operate the hotel telephone or PBX system.
- Transfer calls to the correct guest room or department and handle guest inquiries, requests, and messages.
- Provide hotel information about facilities, services, and operating hours.
- Maintain confidentiality of guest information and hotel communications.
- Handle wake-up calls accurately and on time.
- Coordinate guest requests with Front Office, Housekeeping, Engineering, Security, and other departments.
- Assist with emergency and priority calls according to hotel procedures.
- Maintain records and logs of calls, messages, and requests where required.
- Follow hotel telephone, grooming, communication, and service standards.
- Report telephone system issues to the concerned department.
- Support the Front Office team in delivering excellent guest service.
Requirements and Qualifications
- Previous Telephone Operator, PBX Operator, Guest Service Agent, or similar hotel experience is preferred.
- Hospitality or UAE hotel experience is advantageous.
- Excellent verbal communication and interpersonal skills are required.
- Good command of English is required; additional languages are advantageous.
- Ability to remain calm and courteous during difficult or high-volume calls.
- Good computer skills and familiarity with hotel telephone or PBX systems.
- Strong attention to detail and ability to handle multiple calls and requests.
- Professional appearance and customer-service orientation are required.
Schedule
- The role requires flexibility to work shifts, weekends, and public holidays.
Work Location
- Work location is in person in Dubai.
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