Guest Relation Officer
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Role Overview
Al Attar Group is seeking a Guest Relation Officer to handle guest inquiries, ensure welcome amenities, and maintain a polite and professional demeanor. The role involves coordinating with the manager, managing guest information, and providing detailed descriptions of facilities and services.
Key Skills for This Role
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About the Role
Al Attar Group is seeking a Guest Relation Officer to handle guest inquiries, ensure welcome amenities, and maintain a polite and professional demeanor. The role involves coordinating with the manager, managing guest information, and providing detailed descriptions of facilities and services.
Responsibilities
- Prepare a proper list after gathering the arrival and check-in information of all the guests
- Attend to inquiries requested by the guests regarding facilities provided and everything else
- Ensure adequate welcome amenities are available for everyone whose arrival is on the list
- Attend to VIPs with more attention and hospitality
- Maintain a polite and humble personality while attending to the guests
- Provide a detailed description of all the information that can be potentially asked for along with the documents needed
- Take care of each and everything the guest might need and ask for, to avoid a last-minute rush
- Check the amenities for their quality and proper provision to leave no ground for complaints from the guests
- Ensure maintenance of proper information in the database
- Work in close coordination with the manager and get in touch with him whenever needed
Requirements
- Proven experience in guest relations or a similar role for at least 2 years
- Degree in hospitality management or related areas
- Fluency in English communication
- Ability to manage and prioritize tasks effectively
- Professional behavior and compliance with hospitality industry standards
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