Technical Support Officer - Onboarding (Supplemental Workforce - Third Party Contract)
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Key skills for this role
About the Role
The Islamic Development Bank (IsDB) seeks a Technical Support Officer for onboarding to enhance and manage the onboarding process for new joiners at HQ and regional hubs. The role requires 3-5 years of HR operations experience, knowledge of SAP, and strong coordination skills.
Key Skills for This Role
Responsibilities
- Enhance and continuously improve the onboarding process for new joiners at Headquarters and across the 11 Regional Hubs.
- Ensure seamless onboarding experience by effectively planning, monitoring, and coordinating all onboarding activities.
- Design, manage, and facilitate remote onboarding programs to ensure smooth integration of virtual employees.
- Coordinate virtual orientation sessions, online introductions, and digital training programs for new hires.
- Provide new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols.
- Collaborate with IT and relevant departments to ensure timely provision of laptops, system access, email accounts, and collaboration tools.
- Track and ensure completion of online onboarding documentation and mandatory e learning modules.
- Act as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements.
- Prepare, maintain, and update complete employee personnel files in compliance with HR policies and procedures.
- Update and maintain the IsDB Employee Handbook to effectively support and guide new employees.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
- Minimum of 3–5 years of relevant experience in HR operations, onboarding, or employee services.
- Strong coordination and organizational skills.
- Excellent communication, interpersonal, and customer service skills.
- Experience with SAP and HR information systems.
Full Job Posting
Overview
- Complex: President
- Department: Human Resources Management Department
- Country: Saudi Arabia
- Location: Jeddah HQ
- Closing Date: 6 Jul 2026
Key Accountabilities
- Enhance and continuously improve the onboarding process for new joiners at Headquarters and across the 11 Regional Hubs.
- Ensure seamless onboarding experience by effectively planning, monitoring, and coordinating all onboarding activities.
- Design, manage, and facilitate remote onboarding programs to ensure smooth integration of virtual employees into the organization.
- Coordinate virtual orientation sessions, online introductions, and digital training programs for new hires.
- Provide new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols.
- Collaborate with IT and relevant departments to ensure timely provision of laptops, system access, email accounts, and collaboration tools.
- Track and ensure completion of online onboarding documentation and mandatory e learning modules.
- Act as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements.
- Prepare, maintain, and update complete employee personnel files in compliance with HR policies and procedures.
- Update and maintain the IsDB Employee Handbook to effectively support and guide new employees.
- Address and resolve employee inquiries related to work visas, contract terms, payroll cycles, allowances, and other employment matters.
- Process employment documentation, including appointment letters, payment forms, and related HR paperwork.
Academic and Professional Qualification
- Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
- Minimum of 3–5 years of relevant experience in HR operations, onboarding, or employee services.
- Professional HR certification (e.g., SHRM CP, CIPD, CHRM, or equivalent) is an advantage.
- Languages: English: Mandatory
Key Skills & Necessary Knowledge
- Strong coordination and organizational skills
- Excellent communication, interpersonal, and customer service skills
- Ability to manage onboarding programs (onsite and remote)
- Knowledge of HR policies, procedures, and employee lifecycle processes
- Experience with SAP and HR information systems
- Understanding of payroll, contracts, benefits, and employment documentation
- Stakeholder management and cross functional collaboration skills
- Attention to detail and ability to maintain accurate employee records
- Knowledge of relocation and visa processes is an advantage
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