Technical Support Engineer
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Key skills for this role
About the Role
G4S is seeking a Technical Support Engineer for Fire & Security Systems in Cheltenham. The role involves remote and on-site support for IT infrastructure, managing Microsoft Hyper-V environments, and providing technical reference to field engineers.
Key Skills for This Role
Responsibilities
- Provide comprehensive remote and on site support across the UK for on premises IT infrastructure
- Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes
- Support and maintain the infrastructure of a Microsoft Hyper V environment, including virtual SAN solutions and system applications
- Complete system checks that include hardware, performance, configuration, asset inventory and database backups
- Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes
- Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre production and production
- Be a point of escalation for system issues and unplanned Headend faults
- Investigate, troubleshoot and resolve system faults that fall under 1st 3rd support tasks and liaise with software/hardware suppliers to resolve issues
- Maintain accurate, real time records of site based interactions in Tesseract Service Centre
- Maintain accurate and timely records of all technical issues in the company fault recording system
- Provide technical reference services (i.e. technical manual lookup) to field based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems
- Keep up to date with various 3rd party technology products, may involve self learning and training courses
Requirements
- Experience with enterprise level equipment such as C Cure, Lenel, AMAG, Milestone, Genetec
- Commercial awareness
- Confident in liaising with on site security teams
- Must be able to pass BS7858 screening
- Clean full UK driving license, with no more than 6 points
- Enhanced DBS
- Some government sites will require further screening
Full Job Posting
About Us
- G4S is a global company operating across 120 countries, employing over 650,000 people across the world.
- We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio.
What Will You Be Doing
- Provide comprehensive remote and on site support across the UK for on premises IT infrastructure.
- Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes.
- Support and maintain the infrastructure of a Microsoft Hyper V environment, including virtual SAN solutions and system applications.
- Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
- Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.
- Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre production and production.
- Be a point of escalation for system issues and unplanned Headend faults.
- Investigate, troubleshoot and resolve system faults that fall under 1st 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.
- Maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.)
- Maintain accurate and timely records of all technical issues in the company fault recording system.
- Provide technical reference services (i.e. technical manual lookup) to field based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
- Keep up to date with various 3rd party technology products. This may involve self learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
What We Are Looking For
- Ideally experience with enterprise level equipment such as C Cure, Lenel. AMAG, Milestone, Genetec.
- Commercial awareness.
- Confident in liaising with on site security teams.
Must Haves
- Must be able to pass BS7858 screening.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS.
- Some government sites will require further screening.
What Are The Benefits Of Working With G4S
- Excellent Salary
- Matched pension scheme.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product & H&S training.
- Perks at work scheme.
- Career progression.
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