Technical Support Engineer (Gas Turbine/ Customer Support)
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Key skills for this role
About the Role
Mitsubishi Power Saudi Arabia seeks a Customer Support Engineer specializing in Gas Turbines to provide technical support, troubleshooting, and maintenance for gas turbine systems.
Key Skills for This Role
Responsibilities
- Provide technical support and troubleshooting for gas turbine systems to ensure minimal downtime
- Conduct regular maintenance checks and inspections on gas turbine equipment
- Collaborate with engineering teams to analyze and resolve complex technical issues
- Prepare detailed reports on service activities including maintenance logs and incident documentation
- Train and educate clients on operation and maintenance of gas turbine systems
- Assist in development of service strategies and improvement initiatives
- Act as liaison between clients and internal teams for timely issue resolution
- Stay updated on industry trends and advancements in gas turbine technology
- Participate in on site troubleshooting and repairs ensuring safety compliance
- Support sales teams by providing technical insights during customer meetings
Requirements
- Strong background in mechanical or electrical engineering with specialized knowledge in gas turbines
- Proven experience in customer support or technical service roles within the energy or engineering sectors
- Exceptional problem solving skills and ability to troubleshoot complex systems
- Excellent communication skills, both verbal and written
- Customer oriented mindset with dedication to high quality service
- Ability to work independently and as part of a team in a fast paced environment
- Strong analytical skills with focus on detail and efficiency
- Willingness to travel for on site support and training
- Fluency in English; proficiency in Arabic is a plus
Full Job Posting
Job Overview
- Seeking a dedicated Customer Support Engineer specializing in Gas Turbines to join the team in Dammam, Saudi Arabia.
- Role involves delivering exceptional support to clients, ensuring optimal performance and reliability of gas turbine systems.
- Requires proactive problem solving, deep understanding of gas turbine technology, and commitment to customer satisfaction.
Responsibilities
- Provide technical support and troubleshooting for gas turbine systems, ensuring minimal downtime for clients.
- Conduct regular maintenance checks and inspections on gas turbine equipment to ensure optimal performance.
- Collaborate with engineering teams to analyze and resolve complex technical issues related to gas turbines.
- Prepare detailed reports on service activities, including maintenance logs and incident documentation.
- Train and educate clients on the operation and maintenance of gas turbine systems.
- Assist in the development of service strategies and improvement initiatives to enhance customer satisfaction.
- Act as a liaison between clients and internal teams to ensure timely resolution of issues.
- Stay updated on industry trends and advancements in gas turbine technology to provide informed recommendations.
- Participate in on site troubleshooting and repairs as required, ensuring compliance with safety regulations.
- Support sales teams by providing technical insights during customer meetings and demonstrations.
Preferred Candidate
- Strong background in mechanical or electrical engineering with specialized knowledge in gas turbines.
- Proven experience in customer support or technical service roles within the energy or engineering sectors.
- Exceptional problem solving skills with ability to think critically and troubleshoot complex systems.
- Excellent communication skills, both verbal and written, to interact with clients and team members.
- Customer oriented mindset with dedication to providing high quality service and support.
- Ability to work independently and as part of a team in a fast paced environment.
- Strong analytical skills with focus on detail and efficiency in service delivery.
- Willingness to travel for on site support and training as needed.
- Fluency in English; proficiency in Arabic is a plus.
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