Technical Product Manager II
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Key skills for this role
About the Role
Bell is seeking a Technical Product Manager II to own AI components of the Virtual Repair product, an AI-driven application using LLMs for real-time customer issue diagnosis. The role involves feature development, roadmap management, and cross-functional collaboration with Data Science and ML Engineering teams.
Key Skills for This Role
Responsibilities
- Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem
- Collaborate with stakeholders to define business/market requirements, prioritize backlog, and develop product features
- Develop and maintain project roadmaps, setting launch targets based on feature and external timelines
- Proactively communicate project status updates, roadmap progress, and AI model performance metrics to stakeholders
- Act as bridge between business operations and technical teams to ensure product features align on goals
Requirements
- 3+ years of relevant work experience in technical product management
- Demonstrated ability to translate complex technical concepts into clear market requirements and user stories
- Strong communication and stakeholder management skills
- Experience working in Agile environments closely with software engineers/data scientists
- A production first mindset with focus on delivering tangible business value
- Adequate knowledge of French is required for positions in Quebec
Full Job Posting
Summary
- Bell is seeking a Technical Product Manager II to champion development of AI components of the Virtual Repair product.
- Virtual Repair is an AI driven application leveraging LLMs, large data sets, and advanced tooling to diagnose and resolve customer issues in real time.
- The role involves owning multiple streams of the product such as technical advancements, expansion of use cases, and integrations.
Key Responsibilities
- Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem.
- Collaborate with stakeholders to define business/market requirements, prioritize backlog, and develop product features.
- Develop and maintain project roadmaps, setting launch targets.
- Proactively communicate project status updates, roadmap progress, and AI model performance metrics.
- Act as bridge between business operations and technical teams.
Critical Qualifications
- 3+ years of relevant work experience in technical product management.
- Demonstrated ability to translate complex technical concepts into clear market requirements and user stories.
- Strong communication and stakeholder management skills.
- Experience working in Agile environments closely with software engineers/data scientists.
- A production first mindset with focus on delivering tangible business value.
Preferred Qualifications
- Experience working with AI, Machine Learning, or Large Language Models (LLMs).
- Analytical mindset with experience with SQL.
- Familiarity with Google Cloud Platform (GCP) or similar cloud infrastructure.
- Prior experience in telecommunications, Field Services, or Connected Home technologies.
- Understanding of contact center operations or customer support journeys.
- Proficient in product management tools such as Jira, Miro.
Additional Information
- Position Type: Management
- Job Status: Regular Term Full Time
- Work Arrangement: Hybrid
- Application Deadline: 07/22/2026
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