Specialist, Implementation
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Key skills for this role
About the Role
Bell is hiring a Specialist, Implementation to coordinate end-to-end customer service requests for enterprise-scale telecom solutions. The role involves managing provisioning, governance meetings, and acting as a single point of contact for customers.
Key Skills for This Role
Responsibilities
- Responsible for E2E coordination of customer triggered service requests, ensuring quality, time, and cost targets are met
- Produce and review post mortem reports in a timely manner
- Facilitate governance meetings with various partners (Business Office, Network & Field Services)
- Coordinate with internal teams, partners and third party suppliers in the managed services and custom deal product space
- Meet with Customer Service Account Managers on a regular basis to present results and action plans related to problem management activities
- Provide communications to internal business groups and executives throughout the life cycle of the customer’s request
- Identify service improvement opportunities and analyze risk assessments
- Act as the customer’s single point of contact and escalation point for all service provisioning related requests
Requirements
- 2 years or more industry experience
- English required: interaction with English speaking stakeholders across Canada
- In depth knowledge of the telecommunications industry including Data Centers, Managed Services, LAN/WAN, Security Solutions, VoIP
- Ability to work under pressure and multitask
- Strong analytical skills with deductive reasoning capabilities
- Excellent oral and written communication skills
- A recognized leader with a proven track record of using teamwork to create a competitive advantage
- Business Administration or Engineering degree or equivalent (preferred)
- Knowledge of Service Now, Maximo or other ITSM systems (preferred)
- ITIL Foundations (preferred)
Full Job Posting
Company Overview
- At Bell, we’re building a more connected future through world class networks, AI powered solutions, and digital experiences.
- On the Bell Business Markets team, you’ll deliver advanced solutions in IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
Role Summary
- The Specialist, Implementation is accountable to provide pro active or re active solutions for all the different aspects of Problems ‘related to customers’.
- This role plays a key part in the end to end solution and is integral to achieving industry leading customer satisfaction.
Key Responsibilities
- Responsible for E2E coordination of customer triggered service requests, ensuring quality, time, and cost targets are met.
- Produce and review post mortem reports in a timely manner.
- Facilitate governance meetings with various partners (Business Office, Network & Field Services).
- Coordinate with internal teams, partners and third party suppliers in the managed services and custom deal product space.
- Meet with Customer Service Account Managers on a regular basis to present results and action plans.
- Provide communications to internal business groups and executives throughout the life cycle of the customer’s request.
- Identify service improvement opportunities and analyze risk assessments.
- Act as the customer’s single point of contact and escalation point for all service provisioning related requests.
Critical Qualifications
- 2 years or more industry experience.
- English required: interaction with English speaking stakeholders across Canada.
- In depth knowledge of the telecommunications industry: Data Centers, Managed Services, LAN/WAN, Security Solutions, VoIP.
- Ability to work under pressure and multitask.
- Strong analytical skills with deductive reasoning capabilities.
- Excellent oral and written communication skills.
- A recognized leader with a proven track record of using teamwork to create a competitive advantage.
Preferred Qualifications
- Business Administration or Engineering degree or equivalent.
- Knowledge of Service Now, Maximo or other ITSM systems.
- MicroStrategy.
- Microsoft Office products.
- ITIL Foundations.
Additional Information
- Position Type: Management.
- Job Status: Regular Full Time.
- Work Arrangement: Hybrid (minimum 3 days a week in office).
- Application Deadline: 07/31/2026.
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