Specialist, Implementation
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Key skills for this role
About the Role
Bell is seeking a Specialist, Implementation to coordinate end-to-end customer service requests for enterprise-scale telecom solutions. The role requires 2+ years industry experience, in-depth telecom knowledge, and strong analytical and communication skills.
Key Skills for This Role
Responsibilities
- Responsible for E2E coordination of customer triggered service requests, ensuring quality, time, and cost targets are met
- Produce and review post mortem reports in a timely manner
- Facilitate governance meetings with various partners (Business Office, Network & Field Services)
- Coordinate with internal teams, partners and third party suppliers to establish communications and manage expectations
- Meet with Customer Service Account Managers to present results and action plans related to problem management
- Provide communications to internal business groups and executives throughout the life cycle of the customer’s request
- Identify service improvement opportunities and analyze risk assessments
- Act as the customer’s single point of contact and escalation point for all service provisioning related requests
Requirements
- 2 years or more industry experience
- English required: interaction with English speaking stakeholders across Canada
- In depth knowledge of telecommunications industry including Data Centers, Managed Services, LAN/WAN, Security Solutions, VoIP
- Ability to work under pressure and multitask
- Strong analytical skills with deductive reasoning capabilities
- Excellent oral and written communication skills
- Business Administration or Engineering degree or equivalent (preferred)
- Knowledge of Service Now, Maximo or other ITSM systems (preferred)
- ITIL Foundations (preferred)
Full Job Posting
Job Overview
- The Specialist, Implementation is accountable to provide pro active or re active solutions for all aspects of Problems related to customers.
- This role is an integral part of the end to end solution for enterprise scale customers.
Key Responsibilities
- Responsible for E2E coordination of customer triggered service requests, ensuring quality, time, and cost targets are met.
- Produce and review post mortem reports in a timely manner.
- Facilitate governance meetings with various partners.
- Coordinate with internal teams, partners and third party suppliers.
- Meet with Customer Service Account Managers to present results and action plans.
- Provide communications to internal business groups and executives.
- Identify service improvement opportunities and analyze risk assessments.
- Act as the customer’s single point of contact and escalation point.
Critical Qualifications
- 2 years or more industry experience.
- English required: interaction with English speaking stakeholders across Canada.
- In depth knowledge of telecommunications industry: Data Centers, Managed Services, LAN/WAN, Security Solutions, VoIP.
- Ability to work under pressure and multitask.
- Strong analytical skills with deductive reasoning capabilities.
- Excellent oral and written communication skills.
Preferred Qualifications
- Business Administration or Engineering degree or equivalent.
- Knowledge of Service Now, Maximo or other ITSM systems.
- MicroStrategy.
- Microsoft Office products.
- ITIL Foundations.
Additional Information
- Position Type: Management.
- Job Status: Regular Full Time.
- Work Arrangement: Hybrid.
- Application Deadline: 07/31/2026.
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