Technical Product Manager II
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Key skills for this role
About the Role
Bell is seeking a Technical Product Manager II to champion the development of AI components for the Virtual Repair product. You will own multiple streams of the product, partner with Data Science and ML Engineering teams, and deliver a market-leading diagnostic tool.
Key Skills for This Role
Responsibilities
- Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem.
- Collaborate with stakeholders to define business/market requirements, prioritize the backlog, and develop product features.
- Develop and maintain project roadmaps, setting launch targets based on feature and external targets/timelines.
- Proactively communicate project status updates, roadmap progress, and AI model performance metrics to cross functional stakeholders.
- Act as the bridge between business operations and technical teams (Data Scientists, ML Engineers in GCP).
Requirements
- 3+ years of relevant work experience in technical product management, with a track record of independently owning a product.
- Demonstrated ability to translate complex technical concepts (like AI/ML models) into clear market requirements and user stories.
- Strong communication and stakeholder management skills.
- Experience working in Agile environments closely with software engineers/data scientists.
- A 'production first' mindset with a strong focus on delivering tangible business value.
Full Job Posting
Summary
- Bell is seeking an innovative and driven Technical Product Manager II to join our team and champion the development of the AI components of the Virtual Repair (VR) product.
- Virtual Repair is a cutting edge, AI driven application that leverages Large Language Models (LLMs), large data sets and advanced tooling to diagnose and resolve customer issues in real time.
- You will own multiple streams of the product such as technical advancements, expansion of use cases, and integrations into new systems.
Key Responsibilities
- Product Ownership: Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem.
- Feature Development: Collaborate with stakeholders to define business/market requirements, prioritize the backlog, and develop product features.
- Building Roadmaps: Develop and maintain project roadmaps, setting launch targets.
- Proactive Communication: Proactively communicate project status updates, roadmap progress, and AI model performance metrics.
- Cross Functional Collaboration: Act as the bridge between business operations and technical teams.
Critical Qualifications
- 3+ years of relevant work experience in technical product management, with a track record of independently owning a product.
- Demonstrated ability to translate complex technical concepts (like AI/ML models) into clear market requirements and user stories.
- Strong communication and stakeholder management skills.
- Experience working in Agile environments closely with software engineers/data scientists.
- A 'production first' mindset with a strong focus on delivering tangible business value and operational efficiency.
Preferred Qualifications
- Experience working with AI, Machine Learning, or Large Language Models (LLMs) in a product and or developer capacity.
- Analytical mindset with experience with SQL to gather quick insights from large data sets.
- Familiarity with Google Cloud Platform (GCP) or similar cloud infrastructure environments.
- Prior experience in telecommunications, Field Services, or Connected Home technologies.
- Understanding of contact center operations, or customer support journeys.
- Proficient in product management tools such as Jira, Miro or similar tools.
Additional Information
- Position Type: Management.
- Job Status: Regular Term Full Time.
- Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal.
- Work Arrangement: Hybrid.
- Application Deadline: 07/22/2026.
Benefits
- Comprehensive compensation package including competitive salary and wide range of benefits.
- Medical, dental, vision and mental health benefits.
- 35% discount on Bell services.
- Exclusive offers from partners.
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