Technical Product Manager II
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Key skills for this role
About the Role
Bell is seeking a Technical Product Manager II to champion AI components of the Virtual Repair product, an AI-driven application using LLMs for real-time customer issue diagnosis. The role involves owning product streams, building roadmaps, and collaborating with Data Science and ML Engineering teams.
Key Skills for This Role
Responsibilities
- Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem
- Collaborate with stakeholders to define business/market requirements, prioritize the backlog, and develop product features that enhance agentic troubleshooting and diagnostics
- Develop and maintain project roadmaps, setting launch targets based on feature and external targets/timelines
- Proactively communicate project status updates, roadmap progress, and AI model performance metrics regularly to cross functional stakeholders
- Act as the bridge between business operations and technical teams (Data Scientists, ML Engineers in GCP) to ensure product features align on feature goals
Requirements
- 3+ years of relevant work experience in technical product management, with a track record of independently owning a product with a strong understanding of technical domains
- Demonstrated ability to translate complex technical concepts (like AI/ML models) into clear market requirements and user stories
- Strong communication and stakeholder management skills
- Experience working in Agile environments closely with software engineers/data scientists
- A 'production first' mindset with a strong focus on delivering tangible business value and operational efficiency
- Experience working with AI, Machine Learning, or Large Language Models (LLMs) in a product and or developer capacity
- Analytical mindset with experience with SQL to gather quick insights from large data sets
- Familiarity with Google Cloud Platform (GCP) or similar cloud infrastructure environments
- Prior experience in telecommunications, Field Services, or Connected Home technologies
- Understanding of contact center operations, or customer support journeys
- Proficient in product management tools such as Jira, Miro or similar tools
Full Job Posting
Summary
- Bell is seeking an innovative and driven Technical Product Manager II to join our team and champion the development of the AI components of the Virtual Repair (VR) product.
- Virtual Repair is a cutting edge, AI driven application that leverages Large Language Models (LLMs), large data sets and advanced tooling to diagnose and resolve customer issues in real time.
- In this role, you will own multiple streams of the product such as technical advancements, expansion of use cases, and integrations into new systems.
- Being able to put this all together into one vision/roadmap.
- You will partner closely with Data Science, ML Engineering, and Field Services teams to deliver the market leading diagnostic tool that transforms the technical support experience.
Key Responsibilities
- Product Ownership: Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem.
- Feature Development: Collaborate with stakeholders to define business/market requirements, prioritize the backlog, and develop product features that enhance agentic troubleshooting and diagnostics.
- Building Roadmaps: Develop and maintain project roadmaps, setting launch targets based on feature and external targets/timelines
- Proactive Communication: Proactively communicate project status updates, roadmap progress, and AI model performance metrics regularly to cross functional stakeholders.
- Cross Functional Collaboration: Act as the bridge between business operations and technical teams (Data Scientists, ML Engineers in GCP) to ensure product features align on feature goals.
Critical Qualifications
- 3+ years of relevant work experience in technical product management, with a track record of independently owning a product with a strong understanding of technical domains
- Demonstrated ability to translate complex technical concepts (like AI/ML models) into clear market requirements and user stories.
- Strong communication and stakeholder management skills, with the ability to proactively keep leadership and cross functional teams aligned.
- Experience working in Agile environments closely with software engineers/data scientists
- A 'production first' mindset with a strong focus on delivering tangible business value and operational efficiency.
Preferred Qualifications
- Experience working with AI, Machine Learning, or Large Language Models (LLMs) in a product and or developer capacity.
- Analytical mindset with experience with SQL to gather quick insights from large data sets
- Familiarity with Google Cloud Platform (GCP) or similar cloud infrastructure environments.
- Prior experience in telecommunications, Field Services, or Connected Home technologies.
- Understanding of contact center operations, or customer support journeys.
- Proficient in product management tools such as Jira, Miro or similar tools
Additional Information
- Position Type: Management
- Job Status: Regular Term Full Time
- Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
- Work Arrangement: Hybrid
- Application Deadline: 07/22/2026
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