Technical Manager
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Key skills for this role
About the Role
Macro is seeking a Technical Services Manager to lead technical services, critical asset management, and supplier governance for a flagship corporate headquarters in Dubai. The role involves managing multiple service providers, ensuring compliance, and driving operational resilience.
Key Skills for This Role
Responsibilities
- Lead governance and performance management of all technical service providers, OEMs, and specialist contractors
- Monitor supplier performance against contractual KPIs and SLAs
- Chair technical governance meetings and service reviews
- Manage technical escalations, service recovery plans, and corrective actions
- Validate technical reports, maintenance records, and operational performance data
- Provide technical oversight of critical MEP systems and infrastructure
- Ensure operational resilience across all critical systems
- Oversee BMS, smart building platforms, and building technology integration
- Support asset lifecycle planning and replacement strategies
- Monitor asset condition, reliability, and performance
- Ensure compliance with statutory, regulatory, and client requirements
- Lead technical audits, inspections, and assurance activities
Requirements
- Experience within technical facilities management
- Strong experience managing technical service providers and OEM contractors
- Experience within corporate headquarters, banking, commercial towers, airports, healthcare, or critical environments
- Strong knowledge of MEP systems, BMS platforms, critical infrastructure, and compliance requirements
- Experience chairing technical governance meetings and managing supplier performance
- Strong commercial, contractual, and risk management awareness
- NEBOSH, IOSH, or equivalent qualification desirable
- An engineering degree or equivalent technical qualification preferred
Full Job Posting
About The Role
- An exciting opportunity exists to join Macro's Managing Agent team, supporting a flagship corporate headquarters environment in Dubai.
- The Technical Services Manager will be responsible for leading all technical services, critical asset management, supplier governance, technical assurance, and operational resilience activities across a premium headquarters environment.
- Working within a governance led Managing Agent model, the role will coordinate and performance manage multiple technical service providers, OEMs, and specialist contractors to ensure safe, compliant, and reliable building operations.
Key Responsibilities
- Lead governance and performance management of all technical service providers, OEMs, and specialist contractors.
- Monitor supplier performance against contractual KPIs and SLAs.
- Chair technical governance meetings and service reviews.
- Manage technical escalations, service recovery plans, and corrective actions.
- Validate technical reports, maintenance records, and operational performance data.
- Provide technical oversight of critical MEP systems and infrastructure.
- Ensure operational resilience across all critical systems.
- Oversee BMS, smart building platforms, and building technology integration.
- Support asset lifecycle planning and replacement strategies.
- Monitor asset condition, reliability, and performance.
- Ensure compliance with statutory, regulatory, and client requirements.
- Lead technical audits, inspections, and assurance activities.
About You
- Experience within technical facilities management.
- Strong experience managing technical service providers and OEM contractors.
- Experience within corporate headquarters, banking, commercial towers, airports, healthcare, or critical environments.
- Strong knowledge of MEP systems, BMS platforms, critical infrastructure, and compliance requirements.
- Experience chairing technical governance meetings and managing supplier performance.
- Strong commercial, contractual, and risk management awareness.
- NEBOSH, IOSH, or equivalent qualification desirable.
- An engineering degree or equivalent technical qualification preferred.
About Us
- Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments.
- Our focus is on creating exceptional workplaces through operational excellence, innovation, and sustainable asset management.
- We are driven by a commitment to excellence in everything we do. Our values — Drive for Better, Delight Customers, Do What's Right, and Develop People — shape our culture and guide our decision making.
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