Senior FM
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Key skills for this role
About the Role
Macro is seeking a Senior Facilities Manager to lead a flagship corporate headquarters environment under a Managing Agent model. The role involves managing multiple service providers, ensuring operational excellence, and driving workplace experience across UAE and KSA.
Key Skills for This Role
Responsibilities
- Act as the single point of accountability for all facilities management service delivery
- Lead and coordinate multiple FM service providers, specialist contractors, and support partners operating across the portfolio
- Establish and maintain strong supplier governance frameworks
- Monitor, challenge, and improve supplier performance against agreed KPIs, SLAs, and contractual obligations
- Chair operational, tactical, and strategic governance meetings
- Develop corrective action plans, service recovery plans, and continuous improvement initiatives
- Ensure service providers operate as one integrated delivery team aligned to client objectives
- Develop trusted relationships with senior client stakeholders
- Act as the primary operational escalation point
- Present monthly operational reviews, governance reports, and business reviews
- Support executive environments and customer facing operations
- Deliver high levels of stakeholder engagement and customer satisfaction
Requirements
- Experience in facilities management leadership roles
- Demonstrable experience managing multiple service providers within a Managing Agent, IFM, or outsourced FM environment
- Strong supplier governance and contract management experience
- Experience managing corporate headquarters, commercial towers, banking, hospitality, aviation, or mixed use environments
- Proven ability to manage executive stakeholders and customer facing environments
- Strong financial, commercial, and operational management skills
- Experience developing and managing KPI and SLA frameworks
- A strong understanding of workplace experience and customer service excellence
- Excellent communication, negotiation, influencing, and leadership skills
- A strong understanding of health, safety, compliance, and risk management principles
- Degree qualified in Engineering, Facilities Management, Property Management, Business Management, or a related discipline preferred
- IOSH or NEBOSH certification
Full Job Posting
About The Role
- An exciting opportunity exists to lead a flagship corporate headquarters environment operating under a governance led Managing Agent model.
- The Senior Facilities Manager (Managing Agent Lead) will act as the single point of operational accountability across a complex multi vendor environment, integrating, coordinating, and performance managing all appointed service providers to deliver exceptional workplace, technical, hospitality, and
- Operating within a high profile executive environment, the role requires a commercially astute and operationally driven leader capable of managing multiple stakeholders, supplier relationships, governance frameworks, and performance obligations while ensuring the highest standards of service deliver
- The successful candidate will be based in Dubai and will provide governance and operational oversight across both UAE and Kingdom of Saudi Arabia operations.
- This role is ideally suited to an experienced FM leader with strong supplier management, stakeholder engagement, contract management, and governance experience within complex IFM, Managing Agent, corporate headquarters, banking, commercial tower, hospitality, or mixed use environments.
Key Responsibilities
- Act as the single point of accountability for all facilities management service delivery.
- Lead and coordinate multiple FM service providers, specialist contractors, and support partners operating across the portfolio.
- Establish and maintain strong supplier governance frameworks.
- Monitor, challenge, and improve supplier performance against agreed KPIs, SLAs, and contractual obligations.
- Chair operational, tactical, and strategic governance meetings.
- Develop corrective action plans, service recovery plans, and continuous improvement initiatives.
- Ensure service providers operate as one integrated delivery team aligned to client objectives.
- Develop trusted relationships with senior client stakeholders.
- Act as the primary operational escalation point.
- Present monthly operational reviews, governance reports, and business reviews.
- Support executive environments and customer facing operations.
- Deliver high levels of stakeholder engagement and customer satisfaction.
About You
- Experience in facilities management leadership roles.
- Demonstrable experience managing multiple service providers within a Managing Agent, IFM, or outsourced FM environment.
- Strong supplier governance and contract management experience.
- Experience managing corporate headquarters, commercial towers, banking, hospitality, aviation, or mixed use environments.
- Proven ability to manage executive stakeholders and customer facing environments.
- Strong financial, commercial, and operational management skills.
- Experience developing and managing KPI and SLA frameworks.
- A strong understanding of workplace experience and customer service excellence.
- Excellent communication, negotiation, influencing, and leadership skills.
- A strong understanding of health, safety, compliance, and risk management principles.
Qualifications
- Degree qualified in Engineering, Facilities Management, Property Management, Business Management, or a related discipline preferred.
- IOSH or NEBOSH certification.
- IWFM, BIFM, MEFMA, or equivalent FM qualification desirable.
- Strong working knowledge of CAFM systems, operational reporting, and performance management tools.
About Us
- Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments.
- Our focus is on creating exceptional workplaces through operational excellence, innovation, and sustainable asset management.
- We are driven by a commitment to excellence in everything we do. Our values — Drive for Better, Delight Customers, Do What's Right, and Develop People — shape our culture and guide our decision making.
Why Join Macro
- At Macro, you will have the opportunity to work within some of the region's most prestigious and complex environments, supported by a global business that values innovation, collaboration, and continuous improvement.
- You will join a team that is passionate about delivering exceptional workplaces, operational excellence, and long term value for our clients while developing your own career within a growing international organisation.
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