Front of House Operative
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Key skills for this role
About the Role
Macro is seeking a Front of House Operative to serve as the face of the workplace in a professional consultancy environment. You will manage reception, coordinate meetings, and support facilities operations, ensuring a polished experience for visitors and staff.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for visitors, guests, and staff, delivering a polished and professional first impression
- Manage day to day front of house operations to ensure a seamless visitor and client experience
- Build effective working relationships with client stakeholders and internal teams
- Manage reception and switchboard services, handling enquiries confidently and professionally
- Coordinate meeting room bookings, access, and hospitality requirements
- Support corporate meetings and events, ensuring spaces are prepared to a high standard
- Work closely with Facilities to ensure reception and meeting areas are maintained, presentable, and operational
- Provide general administrative support related to workplace operations, including access cards, IDs, and staff requests
- Maintain accurate records, logs, and documentation in line with Macro procedures
- Support onboarding and off boarding activities in coordination with HR and Operations teams
- Support day to day access control processes for staff, visitors, and contractors
- Assist with basic financial administration, such as petty cash handling
Requirements
- Exceptionally well presented, professional, and confident in a front facing role
- Strong service mindset with pride in delivering high standards
- Reliable, organized, and comfortable working in a structured corporate environment
- Clear communication skills in English
- Competent in Microsoft Outlook, Excel, and standard office systems
- Experience in front of house, hospitality, corporate services, or facilities support
- Exposure to professional services or blue chip office environments
- Genuine ambition to develop a long term career within Facilities Management
Full Job Posting
About the Role
- The Front of House Operative is the face of the workplace and a key representative of both Macro and the client.
- This is a highly visible role within a professional consultancy environment, where presentation, discretion, and attention to detail are essential.
- You will be responsible for delivering a consistently high standard of front of house service, supporting staff and visitors, and ensuring that the reception and meeting environments reflect the professionalism of a blue chip organisation.
Key Responsibilities
- Act as the primary point of contact for visitors, guests, and staff, delivering a polished and professional first impression.
- Manage day to day front of house operations to ensure a seamless visitor and client experience.
- Build effective working relationships with client stakeholders and internal teams.
- Manage reception and switchboard services, handling enquiries confidently and professionally.
- Coordinate meeting room bookings, access, and hospitality requirements.
- Support corporate meetings and events, ensuring spaces are prepared to a high standard.
- Work closely with Facilities to ensure reception and meeting areas are maintained, presentable, and operational.
- Provide general administrative support related to workplace operations, including access cards, IDs, and staff requests.
- Maintain accurate records, logs, and documentation in line with Macro procedures.
- Support onboarding and off boarding activities in coordination with HR and Operations teams.
- Support day to day access control processes for staff, visitors, and contractors.
- Assist with basic financial administration, such as petty cash handling.
About You
- Exceptionally well presented, professional, and confident in a front facing role.
- Strong service mindset with pride in delivering high standards.
- Reliable, organised, and comfortable working in a structured corporate environment.
- Clear communication skills in English.
- Competent in Microsoft Outlook, Excel, and standard office systems.
- Experience in front of house, hospitality, corporate services, or facilities support (desirable).
- Exposure to professional services or blue chip office environments (desirable).
- Genuine ambition to develop a long term career within Facilities Management (desirable).
Why Join Macro
- A highly visible role within a prestigious, international workplace environment.
- An opportunity to work within a global FM organisation known for quality and professionalism.
- Exposure to best practice workplace operations and FM service delivery.
- Clear development pathway with support to grow within the FM field.
- A people focused culture that values professionalism, reliability, and potential.
About Us
- Macro is a recognised global specialist in facilities management, providing cutting edge services to some of the most prominent brands.
- We offer workplace design, helpdesk services, interim property management, and solutions for healthier, smarter, and sustainable buildings.
- Our values: Drive for Better, Delight Customers, Do What’s Right and Develop People.
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