Soft Services Manager
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Key skills for this role
About the Role
Macro is seeking a Soft Services & Workplace Experience Manager to lead all soft services, workplace experience, hospitality, and customer-facing operations at a flagship corporate headquarters in Dubai.
Key Skills for This Role
Responsibilities
- Lead workplace experience and hospitality operations across the headquarters environment
- Ensure executive offices, meeting rooms, front of house areas, and customer facing spaces are maintained to the highest standards
- Manage meeting room readiness, event support, hospitality services, and VIP visit coordination
- Manage all soft service providers including cleaning, hospitality, concierge, waste management, landscaping, pest control, and specialist vendors
- Monitor supplier performance against agreed KPIs and SLAs
- Conduct routine inspections, audits, and service reviews
- Develop corrective action plans and service improvement initiatives
- Develop strong relationships with client stakeholders
- Act as a key escalation point for workplace experience and soft services matters
- Support governance meetings and operational reviews
- Deliver operational reporting and service performance updates
- Ensure compliance with health, safety, environmental, and operational standards
Requirements
- Experience managing soft services within premium corporate headquarters, banking, hospitality, aviation, or commercial tower environments
- Strong workplace experience and hospitality background
- Proven supplier and contractor management experience
- Experience supporting executive and VIP environments
- Strong stakeholder engagement and customer service skills
- Experience managing KPI and SLA frameworks
- Excellent communication and leadership capabilities
Full Job Posting
About Us
- Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions.
- We are driven by a commitment to excellence in everything we do.
About The Role
- An exciting opportunity exists to join Macro's Managing Agent team supporting a flagship corporate headquarters environment in Dubai.
- The Soft Services & Workplace Experience Manager will be responsible for leading all soft services, workplace experience, hospitality, concierge, front of house, and customer facing operations across a premium headquarters environment.
Key Responsibilities
- Lead workplace experience and hospitality operations across the headquarters environment.
- Ensure executive offices, meeting rooms, front of house areas, and customer facing spaces are maintained to the highest standards.
- Manage meeting room readiness, event support, hospitality services, and VIP visit coordination.
- Support workplace experience initiatives that enhance employee and visitor satisfaction.
- Drive continuous improvement of workplace presentation standards.
- Manage all soft service providers including cleaning, hospitality, concierge, waste management, landscaping, pest control, and specialist vendors.
- Monitor supplier performance against agreed KPIs and SLAs.
- Conduct routine inspections, audits, and service reviews.
- Develop corrective action plans and service improvement initiatives.
- Develop strong relationships with client stakeholders.
- Act as a key escalation point for workplace experience and soft services matters.
- Support governance meetings and operational reviews.
About You
- Experience managing soft services within premium corporate headquarters, banking, hospitality, aviation, or commercial tower environments.
- Strong workplace experience and hospitality background.
- Proven supplier and contractor management experience.
- Experience supporting executive and VIP environments.
- Strong stakeholder engagement and customer service skills.
- Experience managing KPI and SLA frameworks.
- Excellent communication and leadership capabilities.
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