Technical Field Sales Representative Africa
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Key skills for this role
About the Role
Clarios is hiring a Technical Field Support Representative to support the Aftermarket business across Africa. The role involves delivering technical training, product demonstrations, and managing warranty queries.
Key Skills for This Role
Responsibilities
- Deliver technical trainings in various formats including on site visits, small group sessions, and conference style presentations
- Cover battery technologies, diagnostics, fitting instructions, and vehicle electronics systems
- Create training materials and technical documentation
- Perform product demonstrations and trials
- Manage technical and warranty queries, support customers in handling claims
- Guide customers through technical discussions up to sales closure
- Proactively initiate sales driven technical conversations to identify best product solutions
- Conduct targeted sales trainings
- Handle technical claims and support trade shows
Requirements
- Professional qualification in a technical, engineering (or commercial) field
- Several years of experience in a sales and/or technical role within the automotive industry
- Exposure to and cultural understanding of African markets
- Solid technical background including strong technical knowledge of cars and preferably batteries
- Automotive, Commercial vehicle or Bus and Coach technical training experience
- Experience with training technologies such as webinars, social media tools
- Full Driving License and willingness to travel flexibly across a wide area
- Fluency in English and French is a must
Full Job Posting
Your contribution
- As a Technical Field Support Representative, you will support the Aftermarket business across Africa by providing hands on technical expertise and customer support.
- Your role will include delivering technical trainings in various formats—from on site customer visits and small group sessions to larger conference style presentations.
- You will cover battery technologies, diagnostics, fitting instructions, and vehicle electronics systems, while also creating training materials and technical documentation.
- In addition, you will perform product demonstrations and trials, manage technical and warranty queries, and support customers in handling claims from their end users.
- The role is based in Dubai, UAE.
Responsibilities: What you will do
- You will guide customers through technical discussions up to sales closure, working with stakeholders ranging from mechanics to senior managers.
- You will proactively initiate sales driven technical conversations to identify the best product solutions and conduct targeted sales trainings.
- Your responsibilities also include handling technical claims and supporting trade shows to strengthen market presence.
Knowledge, Skills and Abilities: What We Look For
- Professional qualification in a technical, engineering (or commercial) field
- Several years of experience in a sales and/or technical role within the automotive industry, combined with exposure to and cultural understanding of African markets, ideally within the automotive sector
- Solid technical background including strong technical knowledge of cars and preferably batteries
- Automotive, Commercial vehicle or Bus and Coach technical training experience
- Experience with training technologies such as webinars, social media tools
- Self starter, able to organize own appointments and develop technical discussions into sales opportunities
- Commercial acumen
- Full Driving License and willingness to travel flexibly across a wide area
- Fluency in English and French is a must
Soft skills
- Team player and cultural sensitivity
- Analytical and conceptual thinking – using logic and reason as well as creative and strategic
- Influencing and negotiation skills
- Genuine interest and passion for the automotive industry
- Ability to demonstrate some project management skills
What we offer you
- Competitive Base Salary
- Middle East Allowance to support regional living standards
- Medical Insurance
- Life & Disability Insurance
- Standard Working Hours: Monday to Friday, 08:30–17:30
- Generous Time Off: 25 days of annual leave plus public holidays
About Clarios
- Clarios is the global leader in advanced, low voltage battery technologies for mobility.
- Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today.
- With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners.
- We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network.
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