Technical Director IS Business Enablement, Products & Innovation
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Key skills for this role
About the Role
Fidelity Canada is seeking a Technical Director to lead technology delivery and relationship management for the Products and Innovation business.
Key Skills for This Role
Responsibilities
- Manage all aspects of technical delivery and relationship management across the Products and Innovation business
- Serve as the primary technology lead and single point of contact between IS and business leadership
- Align technology strategy and delivery with business objectives
- Support key business areas including Product Development, Product Research, Investly, Fidelity Wealth and Private Wealth, Managed Accounts and Emerging Technology
- Collaborate with other Technical Directors and technology leaders to ensure seamless delivery of technology solutions
- Participate in IS division strategic planning and implementation of new technologies
- Work closely with the Vice President of Artificial Intelligence to identify and enable opportunities for responsible AI
- Provide consultative leadership by developing understanding of divisions, influencing outcomes, and enabling collaboration
Requirements
- Completed University Degree or equivalent work experience
- 7+ years of technical architecture and delivery experience
- Minimum 5 years of IT or Operations management experience in the Financial Industry
- Experience in Financial Services/Mutual Fund/Asset Management Industry
- Demonstrated experience supporting and partnering with business leaders across complex financial services portfolios
- Proven track record of enhancing, innovating and delivering technology solutions
Full Job Posting
Job Description
- You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
- The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
- Current work authorization for Canada is required for all openings.
Who We Are
- The Technical Director will be responsible for managing all aspects of technical delivery and relationship management across the Products and Innovation business.
- Acting as the primary technology lead for the portfolio, the Technical Director will serve as the Information Services (IS) technical subject matter expert and owner, as well as the single point of contact between IS and business leadership.
- The role is accountable for aligning technology strategy and delivery with business objectives, providing trusted technical guidance, and fostering strong partnerships across both business and technology teams.
- In this capacity, the Technical Director will support key business areas, including Product Development, Product Research, Investly, Fidelity Wealth and Private Wealth, Managed Accounts and Emerging Technology.
Responsibilities
- Excellent understanding of the industry and will maintain strong relationships with industry partners and technology vendors.
- Participate in IS division strategic planning and implementation of new technologies and modern solutions.
- Work collaboratively with other departments within IS to define and deliver optimal solutions.
- Educate internal stakeholders on evolving technologies.
- Ensure availability of applications, incident tickets’ resolution, development quality controls, and all other KPIs are met.
- Work closely with the Vice President of Artificial Intelligence to proactively identify, shape and enable opportunities to apply responsible AI capabilities.
- Provide consultative leadership by developing a thorough understanding of the divisions within their assigned portfolio.
What We’re Looking For
- Completed University Degree or equivalent work experience
- 7+ years of technical architecture and delivery experience
- Minimum 5 years of IT or Operations management experience in the Financial Industry
- Experience in Financial Services/Mutual Fund/Asset Management Industry; working with relevant and progressive technology stacks.
- Demonstrated experience supporting and partnering with business leaders across complex financial services portfolios.
- Proven track record of enhancing, innovating and delivering technology solutions
The Expertise You Bring
- Excellent verbal, written and presentation skills.
- Strong management, interpersonal and diplomatic skills required to communicate with senior management across the organization.
- Excellent Financial industry knowledge, especially for Transfer Agency services.
- Proven knowledge of the development methodology with practical experience in the development life cycle.
- Demonstrated team leadership skills.
- Strategic planning skills and the ability to influence others.
- Strong influencing and conflict resolution skills
Some of the ways we’ll help you feel valued and supported
- Flexible working arrangements – 100% remote, hybrid, and in office options
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer paid premiums, that include up to CAD 6000 annually for mental health services and therapy
- Parental leave top up to 100% of your salary for a period of 25 weeks
- Up to CAD 650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Why Work at Fidelity?
- Canada's Top 100 Employers
- Great Place To Work® Certified
- LinkedIn Top Companies in Canada
- Human Resource Director (HRD) – Best Place To Work
- Canadian Compassionate Companies – Certified
- Benefits Canada's Workplace Benefits Award – Future of Work Strategy
- TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
- Canadian HR Reporter's Most Innovative HR Team
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