Product Implementation Manager

Job Description

Who We Are

Business Overview

The Opportunity

What You Will Do

• Manage product, feature and service roll outs across the FCC product and service portfolio. Closely collaborates with the product solutions managers, marketing, training and support teams to develop effective go-to-market strategies and roll out plans ensuring successful execution across. This includes assisting in internal training and documentation to enable operational and technical support staff to support products and features.
• Works with clients to ensure new services, products/features are successfully deployed within their existing organizations.
• Responds to and manages product-related client feedback. Ensures prompt and effective response to client feedback. Centralizes and reports on feedback and works with product solution managers to evaluate items for potential future deliverables.
• Develops in-depth understanding of FCC’s products and services and how they are integrated within the platform and used across FCC’s client base and positions themselves as product partner for Support and Strategic Account Management teams.
• Defines and measures Objectives and Key Results (OKRs) as part of implementation project plans to measure and report on success and user adoption. Continuously improves framework, metrics, and data visualization techniques.
• Continuously improves got-to-market and implementation processes by researching industry best practices
• Operate regular client focus groups to engage, educate and obtain constructive feedback from clients. Assist in aligning FCC product strategy and backlog with the needs of FCC’s clients.

What We’re Looking For

• University degree or equivalent experience (nice to have degree or certification in adult training and development).
• 3-5 years’ experience in client-facing roles in a B2B environment.
• Experience in product implementation.
• Product and/or project management preferred.

What You Will Bring

• Excellent organizational skills with proven track record in managing and delivering critical projects in a SaaS environment, experience launching products and features and defining go-to market strategies preferred.
• Ability to efficiently work and communicate across functions.
• Confident, strong relationship builder.
• Strong client experience with proven ability to understand client needs.
• Analytical mindset with experience in defining, visualizing, and reporting on business metrics to management.
• Highly effective research skills.
• Strong critical thinking and problem-solving skills.
• Excellent communication and leadership skills, both written and oral.
• Presentation skills – ability to present complex initiatives to varying audiences.
• The ability to drive consensus amongst key stakeholders.
• Some of the ways we’ll help you feel valued and supported as part of our team
• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to CAD 5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to CAD 650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
• We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.
• *We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process.
• Every hiring decision is reviewed and finalized by our recruiters.
• If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity.
• If you are selected for an interview, the recruiter who contacts you can best answer your questions.*

Total Rewards That Reflect Your Impact

• We believe exceptional work deserves exceptional recognition.
• That’s why we offer a
• competitive compensation package
• designed to support your success today—and your financial well-being tomorrow.
• For this role, your total rewards include
• Base Salary and Discretionary Performance Bonus A competitive annual range of CAD 117,000 to CAD 140,000, based on your experience and qualifications.
• RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
• We’re proud to offer a compensation package that aligns with
• provincial pay transparency requirements
• .
• This posting represents an
• existing vacancy
• within our organization—an opportunity to step into a role where your talents will make a meaningful difference.
• Fidelity Canada is an equal opportunity employer
• Fidelity Canada is committed to fostering a diverse and inclusive workplace.
• We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
• Accommodation during the application process
• Fidelity Canada welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in the selection process.
• If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.
• No telephone inquiries or agencies please.
• We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
• Why Work at Fidelity?
• We are proud to be recipients of the following

• Canada's Top Family-Friendly Employers

• Canada's Top Employers for Young People

• Great Place To Work® Certified

• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work

• HRD - 5-Star Benefit Program

• HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team