Technical Director IS Business Enablement, Client Experience
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Key skills for this role
About the Role
Fidelity Canada seeks a Technical Director to lead technology delivery and relationship management for the Client Experience business. You will align technology strategy with business objectives, manage technical teams, and drive innovation in a hybrid work environment.
Key Skills for This Role
Responsibilities
- Manage all aspects of technical delivery and relationship management across the Client Experience business
- Serve as the primary technology lead and single point of contact between IS and business leadership
- Align technology strategy and delivery with business objectives
- Collaborate with other Technical Directors and technology leaders to ensure seamless delivery of technology solutions
- Participate in IS division strategic planning and implementation of new technologies
- Educate internal stakeholders on evolving technologies
- Ensure availability of applications, incident resolution, and development quality controls
- Work with VP of AI to identify and enable responsible AI capabilities
Requirements
- Completed University Degree or equivalent work experience
- 7+ years of technical architecture and delivery experience
- Minimum 5 years of IT or Operations management experience in the Financial Industry
- Experience in Financial Services/Mutual Fund/Asset Management Industry
- Demonstrated experience supporting and partnering with business leaders across complex financial services portfolios
- Proven track record of enhancing, innovating and delivering technology solutions
Full Job Posting
Job Description
- You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
- The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when it will change to the new Mississauga office at 3 Robert Speck Parkway.
- Current work authorization for Canada is required for all openings.
Who We Are
- The Technical Director will be responsible for managing all aspects of technical delivery and relationship management across the Client Experience business.
- Acting as the primary technology lead for the portfolio, the Technical Director will serve as the IS technical subject matter expert and owner, and the single point of contact between IS and business leadership.
- The role is accountable for aligning technology strategy and delivery with business objectives.
Responsibilities
- Excellent understanding of the industry and maintain strong relationships with industry partners and technology vendors.
- Participate in IS division strategic planning and implementation of new technologies and modern solutions.
- Work collaboratively with other departments within IS to define and deliver optimal solutions.
- Educate internal stakeholders on evolving technologies.
- Ensure availability of applications, incident tickets’ resolution, development quality controls, and all other KPIs are met.
- Work closely with the Vice President of Artificial Intelligence to identify and enable responsible AI capabilities.
- Provide consultative leadership by developing a thorough understanding of the divisions within their assigned portfolio.
What We’re Looking For
- Completed University Degree or equivalent work experience
- 7+ years of technical architecture and delivery experience
- Minimum 5 years of IT or Operations management experience in the Financial Industry
- Experience in Financial Services/Mutual Fund/Asset Management Industry
- Demonstrated experience supporting and partnering with business leaders across complex financial services portfolios
- Proven track record of enhancing, innovating and delivering technology solutions
The Expertise You Bring
- Excellent verbal, written and presentation skills.
- Strong management, interpersonal and diplomatic skills.
- Excellent Financial industry knowledge, especially for Transfer Agency services.
- Proven knowledge of the development methodology with practical experience in the development life cycle.
- Demonstrated team leadership skills.
- Strategic planning skills and the ability to influence others.
- Strong influencing and conflict resolution skills
Some of the ways we’ll help you feel valued and supported
- Flexible working arrangements – 100% remote, hybrid, and in office options
- Competitive total compensation, including company contributions to your group RRSP
- Comprehensive health benefits that start on your first day, with 100% employer paid premiums
- Parental leave top up to 100% of your salary for a period of 25 weeks
- Up to CAD 650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities
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