Technical Consultant
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Key skills for this role
About the Role
Sundus is hiring a Technical Consultant in Jeddah, KSA, with expertise in JavaScript, HTML, CSS, SQL, and banking domain. The role involves application administration, database administration, and collaboration with IT teams.
Key Skills for This Role
Responsibilities
- Install, configure, and upgrade application software and related components.
- Monitor application performance, identify and troubleshoot issues, and implement corrective actions.
- Manage user accounts, permissions, and access controls.
- Develop and maintain system documentation, including operational procedures and troubleshooting guides.
- Provide technical support to end users on application related issues.
- Complete setup and test for Disaster Recovery with Work Instructions and Procedures.
- Perform planned and sudden Disaster Recovery exercises when requested by SNB.
- Ensure timely and effective restoration of services in the event of a disaster.
- Identify root causes of issues affecting system stability and performance, and provide detailed reports.
- Troubleshoot and resolve technical incidents within agreed SLAs during business hours.
- Analyze and resolve production incidents reported by business users, perform root cause analysis.
- Manage end to end resolution of production incidents on a 24/7 basis.
Requirements
- Technical skills: JavaScript, HTML, CSS, programming languages, and database/SQL Server experience.
- Banking domain experience.
- Experience: 4+ years.
Full Job Posting
Job Overview
- Title: Technical Consultant
- Location: Jeddah, KSA
Technical Skills
- JavaScript, HTML, CSS, programming languages, and database/SQL Server experience.
- Banking domain experience.
Application Administration
- Install, configure, and upgrade application software and related components.
- Monitor application performance, identify and troubleshoot issues, and implement corrective actions.
- Manage user accounts, permissions, and access controls.
- Develop and maintain system documentation, including operational procedures and troubleshooting guides.
- Provide technical support to end users on application related issues.
- Complete setup and test for Disaster Recovery with Work Instructions and Procedures.
- Perform planned and sudden Disaster Recovery exercises when requested by SNB.
- Ensure timely and effective restoration of services in the event of a disaster.
- Identify root causes of issues affecting system stability and performance, and provide detailed reports.
- Troubleshoot and resolve technical incidents within agreed SLAs during business hours.
- Analyze and resolve production incidents reported by business users, perform root cause analysis.
- Manage end to end resolution of production incidents on a 24/7 basis.
Database Administration
- Monitor database performance, identify and resolve performance bottlenecks.
- Ensure database security batching.
- Assist in database design and optimization.
Collaboration
- Collaborate with other IT teams, business users, and vendors to resolve issues and implement system enhancements.
- Participate in project planning and implementation activities related to the application.
Experience
- 4+ years
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