Assistant IT Helpdesk
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Key skills for this role
About the Role
Sundus is looking for an Assistant IT Helpdesk in Abu Dhabi to provide L1 and L2 support for hardware, software, and educational systems. The role involves troubleshooting laptops, supporting LMS/SIS, managing device lifecycle, and maintaining AV equipment.
Key Skills for This Role
Responsibilities
- Provide primary and secondary level of support (L1 and L2) for all hardware and software inquiries
- Troubleshoot laptops (Windows & macOS), workstations, and mobile devices
- Provide end user assistance for Learning Management System (LMS) and Student Information System (SIS)
- Manage the full lifecycle of campus devices, including imaging, software deployment, patch management, and security updates
- Support enterprise productivity suites and specialized engineering software for research and teaching
- Maintain and troubleshoot on site audio visual equipment
- Support basic network connectivity tasks, including Wi Fi troubleshooting, VPN configuration, and Active Directory user management
- Create user guides, runbooks, and KB articles
- Track and manage all requests in the ticketing system through to resolution, ensuring clear communication to stakeholders
Requirements
- 2 4 years of experience in IT support
- Associate Degree
- Experience providing L1 and L2 support for hardware and software
- Proficiency in troubleshooting laptops (Windows & macOS), workstations, and mobile devices
- Experience with Learning Management System (LMS) and Student Information System (SIS)
- Ability to manage device lifecycle including imaging, software deployment, patch management, and security updates
- Experience with enterprise productivity suites and specialized engineering software
- Ability to maintain and troubleshoot on site audio visual equipment
- Basic network connectivity skills including Wi Fi troubleshooting, VPN configuration, and Active Directory user management
- Ability to create user guides, runbooks, and KB articles
- Experience with ticketing systems
Full Job Posting
Job Details
- Job Title: Assistant IT Helpdesk
- Location: Abu Dhabi
- Experience: 2 4 years
- Education: Associate Degree
- Industry: Higher Education
- Language: English
Job Description
- Provide primary and secondary level of support (L1 and L2) for all hardware and software inquiries.
- Troubleshoot laptops (Windows & macOS), workstations, and mobile devices.
- Provide end user assistance for the Learning Management System (LMS) and Student Information System (SIS), including course access, user enrollment issues, and portal navigation.
- Manage the full lifecycle of campus devices, including imaging, software deployment, patch management, and security updates.
- Support enterprise productivity suites and specialized engineering software for research and teaching.
- Maintain and troubleshoot on site audio visual equipment.
- Support basic network connectivity tasks, including Wi Fi troubleshooting, VPN configuration, and Active Directory user management.
- Create user guides, runbooks, and KB articles.
- Track and manage all requests in the ticketing system through to resolution, ensuring clear communication to stakeholders.
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