Technical Account Manager, ES-EMEA-SMB

Description

• An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers.
• As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology.
• You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.
• You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
• The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
• Our Technical Account Managers partner with some of the most iconic businesses in the country.
• These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
• You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
• AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.
• Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.
• Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.
• You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
• Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops and other enablement sessions.
• A day in the life
• As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills.
• You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products.
• You’ll also have the chance to receive mentor-ship and gain AWS certifications.
• Do you want to be part of history and transform businesses through cloud computing adoption?
• We would love to hear from you.

Diverse Experiences

Inclusive Team Culture

Mentorship & Career Growth

Work And Life Balance

Basic Qualifications

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Arabic language proficiency
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Web Services EMEA Dubai FZ Branch