Senior Customer Success Manager | Gestionnaire senior de la réussite client, Independent Software Vendor (ISV) | Éditeur de logiciels indépendant (ISV)
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Key skills for this role
About the Role
AWS Canada is looking for a Senior Customer Success Manager to join the ISV team, owning the success of strategic Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys.
Key Skills for This Role
Responsibilities
- Own the success of a small portfolio of strategic ISV accounts, working backwards from customer strategic business objectives to define and execute a path to value realization
- Lead roadmap to outcome alignment sessions, Executive Briefing Sessions, and go live milestones
- Help ISVs build cloud and AI maturity (governance, security, FinOps, operations)
- Serve as connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, Partner teams)
- Lead executive engagements, co innovation workshops, and strategic planning sessions with ISV leadership
- Maintain structured cadence through reporting, tracking, and health monitoring across portfolio
Requirements
- 5+ years of leading large scale, technical or engineering programs with proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 2+ years of customer facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non technical transformation project teams across broad functional teams
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Fluency in French and English (for Quebec location)
Full Job Posting
Description
- AWS Canada is looking for a Senior Customer Success Manager (CSM) to join the Independent Software Vendor (ISV) team.
- You will own the success of a small portfolio (1 5 customers) of strategic Canadian ISVs navigating multi year cloud, SaaS, and AI transformation journeys.
Key Job Responsibilities
- Drive Customer Outcomes: Own success of strategic ISV accounts, lead roadmap to outcome alignment, help ISVs build cloud and AI maturity.
- Orchestrate Across AWS: Serve as connective tissue between ISV customers and AWS teams, contribute to account planning, identify and remove systemic barriers.
- Lead Strategic Engagements: Lead executive engagements, co innovation workshops, strategic planning sessions, help translate complex AI and cloud solutions into business cases.
- Manage with Rigor: Maintain structured cadence through reporting, tracking, and health monitoring, apply structured delivery mechanisms, proactively identify risks.
- Raise the Bar Internally: Challenge conventional thinking, bring best of AWS to customers, contribute to repeatable mechanisms and internal enablement.
About the Team
- You don't need to build cloud infrastructure hands on, but need to be technical enough to understand it and propose pragmatic solutions.
- You'll work with some of Canada's most innovative software companies at a pivotal moment when AI is changing how software is built, delivered, and monetized.
Basic Qualifications
- 5+ years leading large scale technical or engineering programs with thought leadership, business case development, and successful program completion.
- 2+ years customer facing work engaging with executives, technologists or partners.
- Experience leading technical and non technical transformation project teams.
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud.
- Fluency in French and English required for Quebec location.
Preferred Qualifications
- Bachelor's degree in science, technology, engineering, math, business or equivalent.
- AWS certification such as AWS Solutions Architect or similar cloud certification.
Compensation
- Base salary range: 126,000.00 210,400.00 CAD annually (location dependent).
- Total compensation may include sign on payments and restricted stock units (RSUs).
- Comprehensive benefits including health insurance, RRSP, DPSP, paid time off.
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