Customer Solutions Manager - AI-Migrations and Modernizations, Canada Public Sector Federal
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Key skills for this role
About the Role
AWS seeks a Customer Solutions Manager to guide Canadian Federal Public Sector organizations through cloud adoption and AI transformation. You will serve as a trusted advisor, driving multi-year cloud migration, modernization, and AI initiatives.
Key Skills for This Role
Responsibilities
- Lead customer engagements end to end across Sales, Support, Solutions Architecture, Professional Services, AWS Partners, and customer teams to deliver measurable outcomes for Canadian federal government organizations
- Develop and execute cloud adoption, migration, and modernization roadmaps aligned with customer milestones — translating strategic initiatives into concrete, sequenced actions
- Identify opportunities for large scale migrations, modernization, data & analytics, generative AI, and agentic AI that advance federal missions and operational efficiency
- Design education programs, AI readiness assessments, governance frameworks, and executive briefings that prepare federal customers for responsible AI adoption and long term operational excellence
- Act as the connective tissue between account teams, solutions architects, AWS Partners, and Professional Services — ensuring cohesive execution against customer cloud strategy
- Develop scalable mechanisms and best practices that accelerate adoption across the Canadian Federal Public Sector
Requirements
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- 3+ years of leading large scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in working directly with government officials and regulatory bodies
- Bachelor's degree in a relevant field or equivalent work experience
- Bilingualism (French and English) is required
Full Job Posting
Description
- Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Canadian Federal Public Sector team.
- In this role, you will serve as a trusted advisor to Canadian federal government departments and agencies navigating their cloud adoption and AI transformation journey — helping them translate ambitious public sector missions into measurable business outcomes through modern cloud solutions.
- You will also work closely with AWS Partners and AWS Professional Services to ensure seamless delivery and accelerated customer outcomes.
Key job responsibilities
- Own & Influence: Lead customer engagements end to end across Sales, Support, Solutions Architecture, Professional Services, AWS Partners, and customer teams to deliver measurable outcomes for Canadian federal government organizations.
- Drive Adoption: Develop and execute cloud adoption, migration, and modernization roadmaps aligned with customer milestones — translating strategic initiatives into concrete, sequenced actions.
- Accelerate Value: Identify opportunities for large scale migrations, modernization, data & analytics, generative AI, and agentic AI that advance federal missions and operational efficiency.
- Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefings that prepare federal customers for responsible AI adoption and long term operational excellence.
- Collaborate & Coordinate: Act as the connective tissue between account teams, solutions architects, AWS Partners, and Professional Services — ensuring cohesive execution against customer cloud strategy.
- Build & Scale: Develop scalable mechanisms and best practices that accelerate adoption across the Canadian Federal Public Sector.
Basic Qualifications
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- 3+ years of leading large scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in working directly with government officials and regulatory bodies
- Bachelor's degree in a relevant field or equivalent work experience
- Bilingualism (French and English) is required.
Preferred Qualifications
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- Knowledge of cloud computing technologies
Compensation
- The base salary range for this position is CAN, ON, Ottawa 99,900.00 166,900.00 CAD annually.
- As a total compensation company, Amazon's package may include other elements such as sign on payments and restricted stock units (RSUs).
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