Technical Account Manager Associate II, Google Cloud Consulting
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Key skills for this role
About the Role
Google seeks a Technical Account Manager Associate to help customers adopt Google Cloud products. Requires a Bachelor's degree in a technical field, 2 years customer-facing experience, and cloud operations or consulting experience.
Key Skills for This Role
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey
- Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers
- Develop best practices and assets based on learnings from customer engagements
Requirements
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
- 2 years of experience in a customer facing role working with stakeholders, driving customer technical implementations or transformation programs
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, or escalation management
- Experience in cloud consulting
- MBA or Master's degree in Management, Technical, or Engineering field (preferred)
- Experience translating business requirements into technological solutions (preferred)
- Experience in application or workload migration to public cloud providers (preferred)
Full Job Posting
About the job
- As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products.
- You will lead the successful adoption of Google Cloud at organizations, guiding them through strategic and technical facets of their transformation journey.
- You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services.
Minimum qualifications
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 2 years of experience in a customer facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, or escalation management.
- Experience in cloud consulting.
Preferred qualifications
- MBA or Master's degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third party developers.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem solving, and client management skills.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
Compensation
- Canada: CAD 100,000 CAD 103,000 (CAD) + 15% bonus target + equity + benefits.
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