Team Leader-Housekeeping
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Key skills for this role
About the Role
W Hotels is seeking a Team Leader-Housekeeping to oversee room inspections, assist management with hiring and training, and ensure guest satisfaction. The role requires at least 1 year of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Enter status of rooms cleaned and complete checklists
- Inspect guest rooms after cleaning by Housekeeper
- Respond promptly to requests from guests and other departments
- Assist management in hiring, training, scheduling, and coaching employees
- Follow safety and security policies and report maintenance problems
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to lift and carry objects up to 55 pounds
- Ability to stand, walk, kneel, and bend for extended periods
Full Job Posting
Position Summary
- Enter status of rooms cleaned and complete checklists
- Inspect guest rooms after cleaning by Housekeeper
- Respond promptly to requests from guests and other departments
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: At least 1 year of related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Duties
- Follow all company and safety and security policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards
- Develop and maintain positive working relationships with others
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Stand, sit, kneel, or walk for an extended period across an entire work shift
- Enter and locate work related information using computers and/or point of sale systems
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