Team Leader-Housekeeping
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Key skills for this role
About the Role
W Hotels is hiring a Team Leader for Housekeeping to oversee room cleaning, inspect guest rooms, assist with hiring and training, and ensure quality standards. Requires at least 1 year of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Enter status of rooms cleaned and complete checklists
- Inspect guest rooms after being cleaned by Housekeeper
- Respond promptly to requests from guests and other departments
- Assist management in hiring, training, scheduling, evaluating, and coaching employees
- Follow all company and safety policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards
- Develop and maintain positive working relationships with others
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to move, lift, carry, and place objects weighing up to 55 pounds
- Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces
- Ability to stand, sit, kneel, or walk for extended periods
- Ability to grasp, turn, and manipulate objects requiring fine motor skills
- Ability to enter and locate work related information using computers or point of sale systems
Full Job Posting
Position Summary
- Enter status of rooms cleaned. Complete checklists to report cleanliness and condition of each assigned area.
- Complete required Housekeeping paperwork. Identify room assignments and type of cleaning required for each room.
- Inspect guest rooms after being cleaned by Housekeeper. Respond promptly to requests from guests and other departments.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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