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Team Leader, Housekeeping

The Meydan Hotel
Dubai, UAE
Full Time
Manager
Onsite
1 weeks ago
Housekeeping operationsTeam leadershipAttention to detailCommunicationTime managementInventory management
Free

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Housekeeping operationsTeam leadershipAttention to detail
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Job Summary

  • Housekeeping plays a key supervisory role in driving service excellence and maintaining the highest levels of cleanliness and presentation within guest rooms. The position ensures effective execution of daily operations by guiding and developing the housekeeping team, monitoring quality performance,

Key Responsibilities

  • Supervise daily room cleaning activities to ensure all rooms meet brand cleanliness standards.
  • Conduct routine inspections of guest rooms, fixtures, amenities, and equipment, reporting any defects.
  • Follow daily opening and closing procedures as per department guidelines.
  • Ensure accurate room status communication with Front Office and related departments.
  • Maintain compliance with housekeeping Standard Operating Procedures (SOPs).
  • Ensure correct handling, security, and logging of keys and Lost & Found items.
  • Monitor productivity and cleanliness levels in assigned areas, supporting continuous improvement.
  • Assist in planning staff scheduling based on occupancy and business levels.
  • Assign duties to attendants and monitor performance throughout the shift.
  • Conduct daily pre shift briefings to communicate VIP arrivals, priorities, and updates.
  • Participate in training, coaching, and skill development of Housekeeping Attendants.
  • Encourage teamwork, positive employee relations, and high morale.

Skills, Experience & Educational Requirements

  • Diploma in Hotel Management or relevant Hospitality qualification.
  • Certified housekeeping training or vocational hospitality courses (preferred).
  • Minimum 2 years’ experience in a Housekeeping Supervisory or Team Leader role.
  • Previous exposure as Order Taker and Laundry operations is an advantage.
  • Experience in a luxury hotel environment preferred.
  • Strong leadership ability with capability to guide and motivate staff.
  • High attention to detail and commitment to cleanliness standards.
  • Excellent communication and interpersonal skills.
  • Effective time management, organization, and problem solving skills.
  • Ability to work under pressure in a fast paced operation.
  • Customer focused mindset with confident service recovery skills.
  • Ability to work both independently and within a team environment.

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