Bell Attendant
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Key skills for this role
About the Role
The Meydan Hotel is seeking a Bell Attendant to handle guest luggage, deliveries, and provide concierge assistance. The role requires 2 years of experience in a similar position in a five-star hotel and strong customer service orientation.
Key Skills for This Role
Responsibilities
- Assist guests with loading and unloading luggage and deliver it to guest rooms
- Deliver faxes, messages, parcels, mail, newspapers to guest rooms in a timely manner
- Maintain knowledge of hotel facilities and services to answer guest inquiries
- Store guest baggage securely following hotel policies
- Assist guests with transportation requests and taxis
Requirements
- Completed Secondary School education
- 2 years in similar position in a five star hotel
- Basic computer knowledge
- Strong orientation towards customer service
- Excellent spoken and written English
Full Job Posting
Job Summary
- The Bell Attendant is responsible for ensuring that all guest luggage, mail, deliveries, and faxes are handled with the utmost care, professionalism, and efficiency from the moment they arrive at the hotel until they are safely delivered to the guest’s room or intended destination.
- This includes assisting guests with loading and unloading luggage, escorting them to their rooms, and providing guidance on hotel facilities, amenities, and services.
- The role requires anticipating guest needs, responding promptly to requests, and always maintaining a courteous and friendly demeanor.
Key Responsibilities
- Assists guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
- Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verify the guest’s name and room number.
- Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties to be equipped to answer guest enquiries and questions.
- Records all tasks in the applicable forms or Log books.
- Communicates with guest effectively, well responds in timely manner.
- Works in a team, i.e. caring about other team members and different nationalities.
- Ensures the quality of the bell service department.
- Welcomes guests and assist with baggage, packages, briefcases etc.
- Establishes a good rapport with the guests.
- Ensures the transfer of all baggage to guestrooms without delay.
- Stores Guest baggage securely & following hotel policies when requested
- Supervises the security of guests’ property during transfers and/or storage in the baggage area
Skills, Experience & Educational Requirements
- Completed Secondary School education
- 2 years in similar position in a five star hotel.
- Basic computer knowledge.
- Strong orientation towards customer service
- Highly organized and proactive and able to meet deadlines in a fast paced environment
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Customer focused
- Teamwork
- Interpersonal skills
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