Duty Manager
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Key skills for this role
About the Role
The Meydan Hotel seeks a Duty Manager to oversee daily hotel operations, handle guest inquiries, resolve complaints, and ensure service standards. The role requires strong leadership, front office experience, and knowledge of property management systems like Opera.
Key Skills for This Role
Responsibilities
- Manage, supervise, and demonstrate all front office duties according to established standards
- Assist Front Office Manager in efficiently running daily operations
- Assign tasks to subordinates and monitor their performance regularly
- Ensure adherence to operating expenses and control departmental costs
- Oversee requisitioning, storage, and careful use of operating equipment and supplies
- Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette
- Train and guide staff on call handling, guest services, and operational procedures
- Monitor guest check in and check out processes to ensure efficiency and accuracy
- Ensure timely submission of guest passport details through the CID system
- Assist with VIP and long stay guests, ensuring personalized attention
- Handle all guest compensation issues professionally
- Ensure VIP guests are personally welcomed on arrival and seen off on departure
Requirements
- Excellent professional presentation skills
- Exceptional guest service abilities with strong customer focused approach
- Advanced verbal and written communication skills
- Proficient in Microsoft Windows applications
- Knowledge of hotel property management systems such as Opera
- Strong interpersonal, analytical, and problem solving skills
- Highly responsible, reliable, and self motivated
- Able to perform effectively under pressure in a fast paced environment
- Works cohesively and collaboratively within a team
Full Job Posting
Job Summary
- The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences.
- Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed.
Key Responsibilities
- Manage, supervise, and demonstrate all front office duties according to established standards.
- Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations.
- Assign tasks to subordinates using the multi tasking principle and monitor their performance regularly.
- Ensure adherence to operating expenses and control all departmental costs.
- Oversee requisitioning, storage, and careful use of operating equipment and supplies.
- Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.
- Train and guide staff on call handling, guest services, and operational procedures.
- Monitor guest check in and check out processes to ensure efficiency and accuracy.
- Ensure timely submission of guest passport details through the CID system.
- Verify that all special rates have appropriate authorization.
- Assist with VIP and long stay guests, ensuring personalized attention.
- Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.
Skills, Experience & Educational Requirements
- Demonstrates excellent professional presentation skills.
- Exceptional guest service abilities with a strong customer focused approach.
- Advanced verbal and written communication skills.
- Proficient in Microsoft Windows applications.
- Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.
- Strong interpersonal, analytical, and problem solving skills.
- Highly responsible, reliable, and self motivated.
- Able to perform effectively under pressure in a fast paced environment.
- Works cohesively and collaboratively within a team.
- Maintains calmness, courtesy, and always focus on guest needs.
- Strong attention to detail and commitment to service excellence.
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