Team Leader, Call Center
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Key skills for this role
About the Role
The role involves leading a call center team, ensuring high service standards, and possessing strong communication skills and hospitality passion.
Key Skills for This Role
Responsibilities
- Serve as a continuous source of information for guests and colleagues to maintain high training and service standards
- Work closely with Assistant Managers to manage colleague call skills, processes, training, and resort knowledge
- Ensure calls are answered by agents within department standards across various call lines
Requirements
- Service focused with ability to create unique guest experiences
- Ability to multi task without compromising quality
- Ability to lead large teams
- Experience in a busy 24/7 call center environment
Full Job Posting
Role Overview
- Kerzner International is hiring a Team Leader, Call Center in Dubai.
- The role involves leading a team to deliver exceptional guest service in a 24/7 environment.
Key Responsibilities
- Be a continuous source of information for guests and colleagues.
- Work with Assistant Managers to manage call skills, processes, training, and resort knowledge.
- Ensure calls are answered within department standards across multiple call lines.
Qualifications
- Service focused with a passion for guest engagement.
- Ability to multi task without compromising quality.
- Ability to lead large teams.
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