Team Lead - Rider Quality Support
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Talabat is hiring a Team Lead for Rider Quality Support to maintain and elevate rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement.
Key Skills for This Role
Responsibilities
- Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE
- Conduct field audits to assess rider appearance, behavior, safety, hygiene, and equipment compliance
- Investigate quality related issues, identify root causes, and partner with Operations teams to implement corrective actions
- Monitor, analyze, and report on rider quality KPIs, trends, and recurring defects to drive continuous improvement
- Maintain audit records, evidence logs, and ensure timely resolution of quality cases within agreed SLAs
- Collaborate with Training, Engagement, and Operations teams to deliver targeted coaching and quality improvement initiatives
- Oversee Rider Quality Support staff’s assets, including uniforms, rider gear, and bike compliance standards
- Develop dashboards, reports, and actionable insights to support data driven decision making
- Utilize AI and automation tools to enhance reporting, communications, quality monitoring, and process efficiency
- Champion initiatives that improve rider experience, customer satisfaction, and overall operational performance
Requirements
- Experience in logistics, quality assurance, rider operations, or field operations
- Strong analytical and problem solving skills with ability to translate data into actionable insights
- Experience conducting audits, investigations, and performance improvement initiatives
- Proficiency in Looker, Google Sheets/Excel, and reporting tools
- Strong communication, stakeholder management and coaching skills
- English is required; Arabic, Urdu, or Hindi is an advantage
Full Job Posting
Company Description
- Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, operating in around 65 countries worldwide.
Job Description
- The Team Lead, Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement initiatives.
- This role plays a key part in ensuring riders consistently meet talabat’s standards for safety, professionalism, compliance, and customer experience while leveraging data, technology, and AI powered tools to drive operational excellence.
Responsibilities
- Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.
- Conduct field audits to assess rider appearance, behavior, safety, hygiene, and equipment compliance.
- Investigate quality related issues, identify root causes, and partner with Operations teams to implement corrective actions.
- Monitor, analyze, and report on rider quality KPIs, trends, and recurring defects to drive continuous improvement.
- Maintain audit records, evidence logs, and ensure timely resolution of quality cases within agreed SLAs.
- Collaborate with Training, Engagement, and Operations teams to deliver targeted coaching and quality improvement initiatives.
- Oversee Rider Quality Support staff’s assets, including uniforms, rider gear, and bike compliance standards.
- Develop dashboards, reports, and actionable insights to support data driven decision making.
- Utilize AI and automation tools to enhance reporting, communications, quality monitoring, and process efficiency.
- Champion initiatives that improve rider experience, customer satisfaction, and overall operational performance.
Qualifications
- Experience in logistics, quality assurance, rider operations, or field operations.
- Strong analytical and problem solving skills with the ability to translate data into actionable insights.
- Experience conducting audits, investigations, and performance improvement initiatives.
- Proficiency in Looker, Google Sheets/Excel, and reporting tools.
- Familiarity with AI powered productivity tools and automation platforms is highly desirable.
- Strong communication, stakeholder management and coaching skills.
- Ability to thrive in a fast paced environment and manage multiple priorities effectively.
- English is required; Arabic, Urdu, or Hindi is an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Delivery Hero
Manager Special Projects & Performance
Dubai, UAE
Delivery Hero seeks a Manager Special Projects & Performance to drive strategic initiatives, business performance management, and cross-functional execution. The role involves reporting business performance, leading OKR
Assistant Manager Logistics Operations
, UAE
Talabat (part of Delivery Hero) is looking for an Assistant Manager to own the performance of bicycle and EV fleet operations and tMart operations. The role involves driving compliance, optimizing fleet mix, and collabor
Supervisor Distribution Center
Dubai, UAE
Delivery Hero (talabat) seeks a Supervisor Distribution Center in Dubai to manage daily store operations, lead a team of 15-20 grocery store supervisors, and oversee order fulfillment. The role requires 5-7 years of expe
Manager Logistics Performance
, UAE
Talabat (part of Delivery Hero) seeks a Manager Logistics Performance to own the commercial and performance engine behind UAE operations. The role involves P&L ownership, KPI management, operational optimization, and dat
Associate People Operations - 6 month contract
Dubai, UAE
Delivery Hero's talabat is seeking an Associate People Operations for a 6-month contract in Dubai. The role supports end-to-end onboarding and offboarding, coordinates government formalities, and maintains HR data accura
Sr. Product Manager - Fintech
Dubai, UAE
Delivery Hero's talabat is seeking a Senior Product Manager to drive the fintech product roadmap, focusing on payment infrastructure, risk and compliance, and payments experience. The role involves leading cross-function
Account Manager - Arabic Speaker
, UAE
Talabat (Delivery Hero) seeks an Arabic-speaking Account Manager to manage and grow relationships with restaurant and vendor partners in Dubai. Responsibilities include partner relationship management, data-driven consul
Manager Communications, PA & Sustainability
, UAE
Talabat (part of Delivery Hero) seeks a Manager for Communications, Public Affairs & Sustainability in the UAE. The role requires 4-6 years of experience in Public Affairs, Communications, or Corporate Responsibility. Re
Manager Special Projects & Performance
Dubai, UAE
Assistant Manager Logistics Operations
, UAE
Supervisor Distribution Center
Dubai, UAE
Manager Logistics Performance
, UAE
Associate People Operations - 6 month contract
Dubai, UAE
Sr. Product Manager - Fintech
Dubai, UAE
Account Manager - Arabic Speaker
, UAE
Manager Communications, PA & Sustainability
, UAE