Supervisor Distribution Center
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Key skills for this role
About the Role
Delivery Hero (talabat) seeks a Supervisor Distribution Center in Dubai to manage daily store operations, lead a team of 15-20 grocery store supervisors, and oversee order fulfillment.
Key Skills for This Role
Responsibilities
- Lead and manage a team of 15 20 grocery store supervisors across a geographical area
- Supervise performance of in store grocery order fulfillment process pick, pack and handover to riders
- Ensure strict adherence to food handling and packing SOPs
- Ensure best in class operational metrics order preparation time, picker utilization, item replacement compliance, and item out of stock etc.
- Develop store specific processes/workflows where required to ensure efficient store operations
- Handle real time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints
- Work closely with 3PLs picker recruitment, training, and performance management
- Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations
- Manage performance, coach, and train store supervisors
Requirements
- 5 7 years previous job experience in order fulfillment and management of pickers
- 2 3 years' experience of order fulfillment operations in grocery stores
- Data driven decision making; comfortable with Excel/Google sheet and dashboards
- Basic food handling experience
- Has managed a large team of pickers before
- Well organized, able to multitask, and work in a fast paced environment
- Open minded; continually seeks to find new and creative ways to accomplish tasks
- Excellent verbal and written communication skills
- Strong interpersonal and relationship building skills
- Excellent decision making abilities
- Effective issue resolution skills
- Passion, enthusiasm, reliability and drive results in present capacity
Full Job Posting
Company Description
- When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other
Job Description
- Manages the daily operation of a store, including accounting/budgeting, hiring, discipline and scheduling of employees, inventory stocking, promotion of sales and maintaining the appearance of the store.
- Typically implements merchandising, financial management, sales staff supervision and overall management at the store level under direction of region store management.
- Provides direction to store co management and department management.
- Ensures execution of all organization policies at the store level to achieve projected store sales and profit objectives.
- Advises and directs department management in solving operating problems and improving department performance and conditions.
- Lead and manage a team of 15 20 grocery store supervisors across a geographical area.
- Supervise performance of in store grocery order fulfillment process pick, pack and handover to riders.
- Ensure strict adherence to food handling and packing SOPs.
- Ensure best in class operational metrics order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.
- Develop store specific processes/workflows where required to ensure efficient store operations.
- Handle real time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.
- Work closely with 3PLs picker recruitment, training, and performance management.
Qualifications
- 5 7 years previous job experience in order fulfillment and management of pickers.
- 2 3 years' experience of order fulfillment operations in grocery stores.
- Data driven decision making Is comfortable with Excel/Google sheet and dashboards.
- Basic food handling experience.
- Has managed a large team of pickers before.
- Well organized, able to multitask, and work in a fast paced environment.
- Open minded; continually seeks to find new and creative ways to accomplish tasks.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship building skills.
- Excellent decision making abilities.
- Effective issue resolution skills.
- Passion, enthusiasm, reliability and drive results in present capacity.
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