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Apply cybersecurity, data protection, access-control, and information-handling standards.
Maintain records of system access, configuration, licences, assets, and service changes.
Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors.
Support upgrades, patches, releases, and configuration changes, escalating security risks and recurring incidents when required.
Maintain SOPs, system guides, service maps, configuration records, knowledge articles, and change logs.
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Prepare user guides, FAQs, and short training materials for core systems and new applications.
Identify recurring issues and recommend improvements to system reliability, efficiency, and user experience.
Provide clear and patient guidance to technical and non-technical users.
Senior
Onsite
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