Swiss Service Agent
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Key skills for this role
About the Role
Provide immediate guest support, promote hotel services, and handle emergency calls while ensuring excellent communication and teamwork in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Provide and dispatch immediate actions to all guest concerns
- Ensure follow up of action is completed within the quoted time
- Work with related departments to ensure efficiency in meeting guests needs
- Promote hotel services and amenities to encourage an exceptional resort experience
- Work in a non supervised environment and take ownership for independent decisions made in the best interest of the guest's experience
- Contribute to a team environment by assisting co workers in all departments related to the call center
- Ensure attention to detail is recorded with each guest's issue
- Handle all wakeup call requests 24/7
- Handle the main hotel Fax 24/7
- Handle emergency calls and call the hotel doctor when needed 24/7
Requirements
- Ability to provide and dispatch immediate actions to all guest concerns
- Ability to work in a non supervised environment and take ownership for independent decisions
- Ability to contribute to a team environment by assisting co workers
- Attention to detail
Full Job Posting
Responsibilities
- Provide and dispatch immediate actions to all guest concerns.
- Ensure follow up of action is completed within the quoted time.
- Work with related departments to ensure efficiency in meeting guests needs.
- Promotes hotel services and amenities to encourage an exceptional resort experience.
- Work in a non supervised environment and take ownership for independent decisions made in the best interest of the guest's experience.
- Able to contribute to a team environment by assisting co workers in all departments related to the call center.
- Ensuring the attention to detail is recorded with each guest's issue.
- Handling all wakeup call requests 24/7.
- Handling the main hotel Fax 24/7.
- Handling emergency calls and calling the hotel doctor when needed 24/7.
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