Support Services Supervisor

About the Role

Key Responsibilities

• Manage support staff schedules, shifts, performance, discipline, training, and onboarding.
• Respond to internal departments' logistical and service needs and ensure timely resolution.
• Oversee warehouse receiving, issuing, storage, inventory audits, and stock replenishment.
• Supervise vehicle maintenance, readiness, accident reporting, insurance claims, and license and registration renewals.
• Ensure employee housing readiness, maintenance, safety compliance, occupancy records, and complaint resolution.

Reporting and Management

• Prepare daily, weekly, and monthly reports on warehouse, fleet, and housing operations.
• Prepare incident and insurance claim reports with KPIs and recommendations.
• Oversee external service-provider contracts and monitor compliance.
• Contribute to budget planning and monitoring across warehouse, fleet, and housing functions.

Safety and Improvement

• Ensure occupational health and safety standards are followed across warehouse, housing, vehicle, and other sites.
• Recommend and implement improvements to increase efficiency and reduce costs.
• Manage emergencies related to warehouse, fleet, or housing operations.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Three to five years of experience in support services, general administration, or a related field.
• Prior supervisory experience is preferred.

Skills and Competencies

• Strong leadership, organizational, time-management, communication, and negotiation skills.
• Knowledge of insurance procedures and accident claims processes.
• Proficiency in Microsoft Excel, Word, and warehouse or fleet management systems is a plus.
• Fluency in Arabic is required; English proficiency is preferred.
• Ability to work under pressure, manage emergencies, and work independently.
• Flexibility to travel between warehouse, housing, and fleet locations.